Account Coordinator

Account Coordinator

Problem-solvers thrive here. Are you looking for stability, purpose, and a place to grow? Here at Creedence, you don't just support the team - you help protect production and customer relationships. Creedence Energy Services is a family oriented and safety focused production chemicals company servicing the energy sector. We are a growing company committed to providing the best innovation, technology, and service to our customers. We realize the secret to our success if found in the people we surround ourselves with and the culture we create. If you are looking for a rewarding, long-term career in the energy industry, apply today!

Location: Dickinson/Killdeer ND area

FLSA Status: Salaried, Exempt

Remote Status: On-site

Benefits (eligible the first of the month after your start date):

• Health (single plan 100% paid by company), Dental, and Vision Insurance
• Life and Disability Insurance
• 401k with company match, immediate eligibility
• Paid vacation, sick, and holidays
• All positions are eligible for bonuses
• FRs and PPE provided
• Paid training

Job Summary

Oversees field duties and schedules Service Technicians according to needs specified by manager and customer. Provides leadership and guidance to service technicians.

Expectations

Expected to design, develop, and implement project plans. Self-motivated, organized, and effective communicator. Excellent communication and customer service skills. Requires no supervision. Delegates work assignments.

Essential Duties 40% in office, 60% in field (may vary by account)

• Provide strong account leadership through a consultative sales approach with accounts
• Ensure job tickets are generated, accurate, and received
• Resolve issues on assigned job sites and with customers
• Travel to field locations to monitor jobs
• Visit workover rigs
• Submit orders for chemical deliveries
• Field customer phone calls and hold customer meetings
• Assist technical team with RFPs
• Routinely sample wells according to monitoring program specifications
• Field calls from customers to consult on chemical related remediation tactics
• Demonstrate competency and knowledge across all customer accounts to provide back up support wherever needed
• Assist with end of month inventory counts
• Track monthly chemical usage/application
• Schedule Service Technicians for weekly assignments
• Conduct H2S testing
• Conduct/supervise advanced testing applications
• Ensure all paperwork/reports are properly completed before submission
• Consult with customers on data from reporting dashboards
• Able to perform all duties of a Lead Field Service Technician, serve as back up for all Field Service Technician duties, and train on all duties assigned to all levels of Field Service Technicians
• Work well independently and as a team
• Provide excellent customer service
• Other duties or projects as assigned

Supervisory Duties* No direct reports, but delegates work assignments to Service Technicians. Contributes to developing the company culture and retaining high performers. Not responsible for appraising performance.

Qualifications

Education/Experience: High school diploma or GED required. Minimum of 2 years of oil and gas production chemicals experience. Demonstrated success in customer service and mentoring junior team members. Experience with oil and gas surface and downhole equipment required. Requires basic understanding of production chemical technical challenges.

Certifications/Licenses: None

Driving Requirements: Valid driver's license required.

Physical Requirements Lift, push, pull and carry up to 55 pounds chest high. Must be able to reach, push, pull, and grasp with arms and hands. Will require standing, crouching and/or kneeling, sitting, walking, driving and transitioning in/out of vehicles. Must be able to talk, hear, and see. Required to have the visual acuity to safely and legally operate motor vehicles.

Work Environment Some exposure to environmental conditions such as extreme winter weather, precipitation, and wind. May also be exposed to a variety of chemicals and H2S PPE is required. Noise level is typically moderate, occasionally loud.

Financial Skills Understand the financial implications of business decisions and monitor market competition.

Cognitive Skills Demonstrate field awareness and problem-solving skills to support wellsite operations, recognize issues as they arise, and assist in resolving them promptly. Exercise good judgment when coordinating day-to-day service activities and escalating customer or field issues to the Account Manager or Field Engineer as needed. Communicate clearly with customers, field personnel, and leadership to support safe, efficient operations.

Language Skills Ability to read, interpret, and understand documents such as safety rules, operating instructions, and procedure manuals. English language fluency in reading, writing, speaking, and comprehending. Bi-lingual beneficial.

Communication Skills Effective verbal and written communication skills as well as providing excellent customer service, both internally and externally. Ability to effectively train new hires.

Computer Skills Efficiently navigate web browsers, mobile applications, and Microsoft programs (Excel, Teams, Word, SharePoint, Business Central, One Note, etc.). Proficiency in designing spreadsheets, creating formulas, charts, and tables required. Must be able to design professional presentations. Must possess a smartphone with internet access.

Work Ethic Be trustworthy, dependable, respectful, and truthful with a commitment to safety and excellent customer service. Follow company policies and procedures and take responsibility for your own actions. Must pass a pre-employment drug test, motor vehicle record check, background check, and education verification.

Creedence is an Equal Opportunity Employer.