Closing Shift Lead

Are you passionate about leadership, guest service, and creating a positive team environment? Jamba & Auntie Anne's in Oakley is looking for an experienced Closing Shift Lead to help guide our evening team while delivering exceptional guest experiences. As a co-brand location, we proudly serve both handcrafted Jamba smoothies and fresh-baked Auntie Anne's pretzels under one roof. This is a great opportunity for someone who enjoys leading by example, coaching team members, and helping maintain a fun, fast-paced, and welcoming environment. About the Role We are specifically seeking an experienced closer who is available to work closing shifts Thursday through Sunday . Our Closing Shift Lead plays a key role in ensuring the restaurant is properly prepared for the next business day by maintaining operational standards, food safety practices, cleanliness, team accountability, and effective communication throughout the evening shift. This position serves as a bridge between the evening team and upper management by providing timely updates, communicating operational concerns, and helping ensure expectations are consistently met. Position Overview The Closing Shift Lead supports daily restaurant operations during assigned shifts and assists in overseeing team performance in the absence of upper management. This role helps promote a positive work environment, supports operational excellence, and contributes to delivering a great guest experience. The Closing Shift Lead works alongside the team, assists with training and coaching, helps ensure operational standards are met, communicates important information to management, and supports the successful execution of all closing procedures. What You'll Do Leadership & Team Support Provide support and direction to team members during assigned shifts. Foster a positive, respectful, and inclusive work environment. Lead by example through strong work ethic, professionalism, and guest service. Assist with training and onboarding new team members. Help reinforce company policies, procedures, food safety standards, and closing procedures. Support team development through coaching and encouragement. Promote accountability while maintaining a positive team culture. Communication & Problem Solving Maintain consistent communication with upper management throughout assigned shifts. Provide updates regarding operations, staffing, inventory concerns, equipment issues, guest concerns, and other important business matters. Address routine operational challenges and escalate issues to management when appropriate. Ensure important shift information is communicated clearly during shift transitions. Guest Experience Assist with resolving guest concerns in a professional and courteous manner. Help maintain service speed and product quality standards. Create a welcoming environment for guests and team members alike. Operations Assist with and oversee closing procedures. Help maintain cleanliness, organization, food safety, and sanitation standards. Support inventory management, product preparation, and operational execution. Assist with cash handling and register accountability procedures. Help monitor labor and operational efficiency during shifts. Ensure all closing tasks are completed accurately and the restaurant is prepared for the following day. Help maintain compliance with company policies and health and safety standards. Additional Responsibilities Perform other duties as assigned based on business needs. Qualifications Must be at least 18 years old. Previous restaurant, food service, retail, or leadership experience required. Previous closing experience in a restaurant or food-service environment strongly preferred. Strong communication and interpersonal skills. Ability to work independently and exercise sound judgment during evening operations. Ability to effectively communicate with team members, guests, and management. Ability to work in a fast-paced environment. Dependable and able to work scheduled closing shifts Thursday through Sunday. Basic computer skills are a plus. Passion for hospitality, teamwork, and guest service. Physical Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Ability to stand and move throughout scheduled shifts. Ability to bend, reach, lift, and carry items weighing up to 50 pounds. Ability to work in refrigerated and freezer environments. Ability to work around kitchen equipment, including ovens and food preparation equipment. Ability to perform repetitive tasks associated with food preparation and guest service. Competitive hourly pay: $20.00 per hour Paid training Supportive team environment Opportunity for growth within the organization Why Join Us? At Jamba & Auntie Anne's Oakley, we're building more than a restaurant—we're building a team. We believe great leaders create great experiences for both guests and employees. If you're looking for an opportunity to grow your leadership skills while working with a fun and supportive team, we'd love to hear from you. Jamba & Auntie Anne's is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran status, or any other status protected by applicable law. This position is with an independently owned and operated franchise location and not Jamba Juice Company or Auntie Anne's, LLC. #J-18808-Ljbffr Jamba