ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location

ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location Location: Chicago Other locations: Anywhere in Country Requisition ID: 1670486 In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome the biggest creative and technical challenges. You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to motivate and develop your team while establishing and maintaining new client relationships. You will grow your consulting and team‑leadership skills and build experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem‑solving skills, providing opportunities to learn and grow in a dynamic environment. The position may require regular travel to meet with clients to build relationships and understand their needs. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you’ll serve a wide portfolio of clients – each with their own backgrounds, strengths, and ambitions. You may work to improve our customers’ ITSM processes (e.g., Incident, Problem, Change Management, Service Catalog, Knowledge Management) or evaluate how AI can streamline delivery. Wherever you find yourself, you’ll make a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment phases. Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources (consultants, developers, testers). Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations, including how business objectives can be met through transformation. Analyze a company’s people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps. Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources. Experience in waterfall and agile delivery models – including support of planning, status reporting, budgets and risk/issue logs. Create high‑quality deliverables and project artifacts. To qualify for the role, you must have A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 2‑4 years of relevant ServiceNow ITSM project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM 3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization. Experience leading teams and supervising others. A driver’s license valid in the U.S. Ability to travel to meet client needs. Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM. Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower). What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its business impact. What we offer you We offer a comprehensive compensation and benefits package wherein you will be rewarded based on your performance and recognized for the value you bring. The base salary ranges for this role vary by location and job level. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Team‑led and leader‑enabled hybrid model: most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement or project. Flexible vacation policy: you decide how much vacation time you need based on your personal circumstances and are granted time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well‑being. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io. #J-18808-Ljbffr Ernst & Young Advisory Services Sdn Bhd