Customer Service Account Supervisor

Job Title

Supervising Customer Service Agent

Job Description

Pay: $26.50/HR The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Responsible for supervising customer service agents as well as assisting airline passengers at the airport requiring assistance other than transportation.

Responsibilities

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

• Supervise daily operations (walk the floor, respond to questions and concerns)
• Monitor rest breaks and lunch breaks. Fill in as necessary.
• Monitor employee clock in/out.
• Manage lost and found boxes and pick up on required schedule.
• Manage attendance reports.
• Manage WFMs.
• Ensure communication during shift changes.
• Approve day trades.
• Approve leave requests.
• Participate in disciplinary actions.
• Act as liaison at the information booth in baggage claim.
• Stationed at various airport locations, including the main ticket lobby level to answer questions and provide information to passengers.
• Greet passengers arriving from International flights.
• Bin running for TSA.
• Other duties as required.

Supervisory Responsibilities: N/A Other:

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to stand and walk for 2/3 or more of the work shift.

Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.

Individual may be required to lift 25 pounds or more for up to 2/3 of the work shift.

The individual must be able to work in a high stress environment.

Specific Job Knowledge, Skill, and Ability

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or Ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills

Ability to communicate effectively in the English language. Ability to read and interpret documents such as government issued identification items, safety rules, operating and procedure manuals, and employee handbooks. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.

Math Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Qualifications

Education: High school diploma or GED required.

Experience: 1-year customer service experience preferred.

1-year supervisor experience preferred.

Previous airport, baggage handling, warehouse, or porter experience preferred.

Basic computer skills, including understanding of basic software applications.

Ability to use hand held devices or tablets.

Must be 18 years of age or older. Must work schedule as assigned.

Must submit to and pass a drug screen.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 150626
• Posting Date 04/10/2026, 04:19 PM
• Job Schedule Full time
• Locations Portland, OR, United States
• Job Category Facilities
• Work Days Full Time, Including Weekends
• Workplace On-site