Plumbing Service Manager

Build Leaders. Drive Performance. Deliver Excellence. At Sierra Air Conditioning & Plumbing , we've built our reputation by delivering exceptional service, investing in our people, and creating long-term careers. As one of Las Vegas' leading residential HVAC and plumbing companies, we're growing—and we're looking for an experienced Plumbing Service Manager to lead our service department to the next level. This position is more than managing technicians. You'll be responsible for developing people, driving performance, improving operational efficiency, and creating an exceptional customer experience while building a culture of accountability and continuous growth. If you're a proven leader who thrives in a fast-paced environment and enjoys coaching teams to achieve outstanding results, we'd love to meet you. What You'll Get Performance-based bonus opportunities 401(k) with Company Match Paid Time Off & Paid Holidays Company Vehicle & Fuel Card Company Phone & Tablet Life Insurance Health Savings Account (HSA) Employee Referral Program Year-round work and career stability Tools & Support Company vehicle Company phone and tablet ServiceTitan software Dedicated dispatch and customer service support Executive leadership support Operational resources to help your team succeed Growth & Development Ongoing coaching and management training Opportunity to build and grow a high-performing plumbing department Advancement opportunities within a growing organization Team & Culture High-performance, team-oriented environment Leadership that supports your success Employee appreciation events and company outings Strong culture focused on accountability, teamwork, and continuous improvement What You'll Do As the Plumbing Service Manager , you'll oversee the daily operations of the plumbing service department while developing technicians, improving operational performance, and ensuring exceptional customer satisfaction. Leadership & Team Development Lead, coach, and mentor Plumbing Service Technicians Conduct ride-alongs and performance coaching Complete performance evaluations and development plans Hold team members accountable to company standards Assist with recruiting, interviewing, onboarding, and technician development Foster a positive, high-performing team culture Operational Leadership Manage daily department operations Monitor revenue, average ticket, conversion rates, and department KPIs Improve technician productivity and operational efficiencyLI> Customer Experience Ensure exceptional customer service on every call Assist in resolving escalated customer concerns Promote professionalism, communication, and trust Maintain high workmanship and service quality standards Performance Management Review department performance metrics regularly Forecast staffing and operational needs Track departmental goals and performance Report key metrics to executive leadership Develop action plans to improve performance and profitability What We're Looking For Required Qualifications 5+ years of residential plumbing experience preferred Previous plumbing leadership or management experience preferred Strong leadership and coaching skills Experience managing KPIs and technician performance Excellent communication and customer service skills Strong organizational and operational management abilities Experience with ServiceTitan preferred Valid driver's license with an insurable driving record Preferred Skills Ability to lead in a fast-paced service environment Experience improving operational processes Strong problem-solving and decision-making abilities Ability to motivate teams and build accountability Commitment to developing people and creating a winning culture Why Sierra Air Conditioning & Plumbing? At Sierra Air Conditioning & Plumbing, we believe our leaders create the foundation for our success. We invest in our people, provide opportunities for growth, and empower our managers to build high-performing teams that deliver exceptional customer experiences every day. If you're ready to lead, inspire, and make a lasting impact while growing your own career, we'd love to hear from you. #J-18808-Ljbffr