Head of Client Support Services

Onsite Service Manager

Facilities

Full-Time

Full-Time On Site

Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction.

Manages a team of technicians that support our hardware and software.

• Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.
• Handles special projects as assigned.
• Works closely with Sales and Customers to achieve a high level of customer satisfaction.
• Addresses and resolves customer issues to achieve total customer satisfaction.
• Supports the policies and procedures of the department and company.

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).

• Previous management or supervisory experience preferred.
• Experience in document management technology or related industry.
• This position may require managing a 24/7 work schedule to meet customer needs.
• Hands on field technical experience with digital and/or electromechanical technology.
• Excellent communication, time management and negotiation skills.
• Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus.

is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. S. patents granted for 41 consecutive years*. philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at company/canonusa.

Where Talent Fosters Innovation.

Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. Employee referral bonus

• Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Based on weekly patent counts issued by United States Patent and Trademark Office.

Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

The Company will not pursue or support visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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