Vice President, Global Production Operations & Reliability

Role Description

Everbridge is seeking a Vice President, Global Production Operations & Reliability to lead the strategy, execution, and continuous improvement of our global production operations. Reporting to the Chief Technology Officer, this executive will be responsible for ensuring the reliability, scalability, security, and operational excellence of our cloud-native SaaS platform.

This role will lead global Site Reliability Engineering (SRE) and Development & Reliability Engineering (DRE) teams while driving operational excellence across production operations, incident management, change governance, disaster recovery, observability, and platform engineering. The successful candidate will play a key role in strengthening customer trust by delivering highly available, resilient services on a global scale.

• Define and execute Everbridge's global production operations and reliability strategy.
• Lead and develop high-performing global SRE and DRE teams responsible for platform reliability and operational engineering.
• Own the operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.
• Establish best practices for service reliability, including Service Level Objectives (SLOs), error budgets, production readiness, capacity planning, observability, and operational automation.
• Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk.
• Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments.
• Partner closely with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes.
• Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance.
• Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

Qualifications

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
• Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.
• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.
• Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.
• Demonstrated success building and leading high-performing global engineering and operations teams.
• Excellent executive communication, stakeholder management, and cross-functional leadership skills.

Requirements

• Experience in mission-critical industries such as public safety, critical communications, healthcare, financial services, security, or enterprise SaaS.
• Familiarity with modern SRE practices, progressive delivery, platform engineering, service mesh, and cloud cost optimization.
• Knowledge of regulatory and operational frameworks including ISO 27001, SOC 2, NIST, or FedRAMP.

Benefits

• $195,300 - $270,000 a year.
• Variable compensation based on skills, qualifications, and experience.
• Comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits.
• Disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.