Program Support Assistant

Summary

The primary purpose of this position is to serve as a Program Support Assistant (PSA) for the Women Veteran Program (WVP). The PSA provides administrative, technical, coordination, and data support to the WVPM and assists with activities across Primary Care and Specialty Clinics. The incumbent performs essential support functions such as scheduling coordination, data tracking, performance reporting, document preparation, operational support, event coordination, and communication assistance.

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Duties

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The position will require coordination of women's health activities for Medical, Nursing, and administrative support staff. Responsibilities include participation in planning, coordinating, and performing a wide range of daily critical administrative and special programs and technical functions.

This position requires the incumbent to possess knowledge and skills to identify problems, ability to gather necessary information, recommend action, and independently act based on their assessment of the issue. S/he reports directly to Women Veteran Program Manager and functions as a part of an interdisciplinary management team.

The incumbent is directly or indirectly responsible for and manages all aspects of Women's Health Administrative Operations within the Women's Veteran Program. This involves both long- and short-range performance improvement planning for clinical and administrative functions within the practice. He/she participates in multidisciplinary planning and implementation of comprehensive care for women veterans across all seven campuses which involves close collaboration with the Women's Veterans Program Manager (WVPM), the Women's Health Medical Director (WHMD), Primary Care Chief of Medicine (COM), and Women Health Care Coordinators. The incumbent ensures administrative coordination processes are in place to maintain current and new implementation of gender-specific health care needs of women Veterans, meeting National WHS Directives and mandates, TJC recommendations, and OIG requirements.

The incumbent interacts with all programs at ELPASOVAHCS both on professional and administrative levels in performing assigned duties and is in consistent contact with other departments throughout the system on administrative matters such as space, supplies, equipment, Environment of Care, Emergency Preparedness, and IT needs.

Establishes and continually reviews, updates, and develops complex administrative procedures that affect the orderly and efficient flow of work with parties and services outside the facility. Evaluates procedures and determines when changes need to be made and independently effects the changes.

Independently performs a variety of administrative functions ensuring the Women Veteran Program operational aspects of each location are met. Monitors various performance measures for each location, determines needs for improvement, implements practices to meet performance standards and monitors results for compliance.

The incumbent provides technical and administrative coordination of the Women Veteran program. Monitors and provides administrative technical support of special project work assigned to women's health staff based on priorities and the employee's area of expertise, using selective consideration of the difficulty and requirements of the assignments and staff capabilities.

Gives advice, counsel, and instruction to employees on work and administrative matters. Participates in interviewing candidates for open positions; provides input for appointments, or reassignment of such positions within the organization. Identifies and provides input towards achievement of women's health developmental and training needs of employees, providing or arranging for training as required. Appraises, analyzes and provides support of personnel requirements in order to reduce costs and assure effective performance of employees within the Women Veteran Program. Incumbent is to coordinate and participate in outreach events for Women Veteran Program.

Work Schedule: Monday to Friday 8:00am to 4:45pm

Telework: Ad-hoc. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD002180

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/12/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of policies and procedures involving patient care eligibility in order to develop, coordinate, evaluate and administer the administrative duties associated with the position. Knowledge of Human Resource Management policies and ability to inform employees of pertinent HR programs and processes related to leave, discipline and performance. Knowledge of a variety of federal laws and regulations such as the FOIA, Privacy Act, HIPAA, etc., in order to prevent the unauthorized disclosure of patient information. Analytical ability in order to analyze and recommend changes both orally and in writing regarding administrative functions and organizational structure of a department in order to improve, quality, productivity, efficiency, and patient satisfaction. Knowledge of and the application of technical skills for a variety of computer applications, software and programs that will allow for the development of supporting the creation of spreadsheets, and data profiles. Knowledge of supply and contracting policies and procedures in order to manage the Outreach and In-reach supplies for a department.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.