Lead Medical Support Assistant

Lead Medical Support Assistant

The Lead Medical Support Assistant is responsible for providing day-to-day leadership, workflow coordination, and operational oversight for staff assigned to the Enrollment, Eligibility & Registration (EE&R) section. The incumbent monitors work assignments, distributes tasks, balances workload according to mission needs, and ensures all responsibilities are completed accurately and in a timely manner. This position conducts ongoing reviews of staff performance and work quality, resolves routine workplace and operational issues, and maintains efficient workflow across the service area. The Lead Medical Support Assistant sets the tone for professionalism within the unit and fosters a positive and collaborative work environment by modeling VA values, mentoring employees, and supporting team cohesion and morale. The incumbent ensures staff members are informed of updates to policies and procedures, provides on-the-job training and orientation to new and current personnel, maintains accurate and effective schedules for employees, and acts as a liaison between MSAs, Health Benefits Advisors, and clinical or administrative stakeholders to resolve day-to-day concerns that may impact Veteran access or service delivery.

Work Schedule: Monday - Friday 8:00 a.m. - 4:45 p.m.

Relocation Incentives: Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc Available

Virtual: This is not a virtual/remote position.

Functional Statement #: 55945-F