Automotive Service Advisor

Service Advisor

Volkswagen of Corpus Christi is a family-owned and operated dealership that has served the Coastal Bend for more than 16 years. We are hiring a Service Advisor who is organized, self-disciplined, self-motivated, and able to manage a busy workload. Automotive experience is helpful but not required—we will train the right person. Candidates must have prior sales, retail, and/or customer service experience and be comfortable explaining service recommendations to customers.

Responsibilities

• Greet customers and discuss their vehicle concerns
• Accurately document customer concerns and prepare repair orders
• Review technician inspections, estimates, and repair timelines
• Explain recommended maintenance and repairs clearly
• Help customers understand their options and make informed decisions
• Obtain authorization before additional work is performed
• Keep customers updated throughout the repair process
• Coordinate with technicians, parts personnel, and service management
• Follow up with customers and help resolve concerns
• Maintain accurate records and close repair orders promptly
• Manage multiple customers, repair orders, calls, texts, and deadlines throughout the day

What We’re Looking For

• Previous sales, retail, and/or customer service experience
• Highly organized and able to prioritize without constant supervision
• Self-disciplined, self-motivated, and accountable
• Able to work in a fast-paced environment while being pulled in multiple directions
• Strong follow-through and attention to detail
• Clear, professional communication skills
• Comfortable explaining options and making service recommendations
• Able to remain calm and professional under pressure
• Comfortable using computers, texting, and email
• Willing to learn automotive maintenance, repairs, and Volkswagen processes
• Valid driver’s license and acceptable driving record
• Available to work Saturdays as scheduled

Experience in automotive service, retail, hospitality, restaurants, insurance, wireless sales, or another fast-paced customer-facing position can be a good fit for this role.

We offer hands-on training, competitive performance-based pay, benefits for eligible employees, and an opportunity to build a long-term career in the automotive industry.