Bilingual Dental Practice Manager * Converse Smiles*

Dental Practice Manager

Our Practice Manager position will manage daily operations.

The Manager is expected to achieve operational goals, support the Dentists, conduct the hiring process, be a great and consistent leader and manage employee relations. The Practice Manager will also support and collaborate with staff members to assist in reaching goals and objectives.

Job Responsibilities:

• Effectively manage patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Guide the office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs, and labor costs.
• Increase and stimulate new patient growth by supporting sales, marketing, and promotional programs.
• Recruit, hire, and develop office teams capable of providing best-in-class patient care.
• Directly supervise office teams and proactively manage their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Communicate with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Complete administrative tasks, such as financial review, end-of-day reporting, staff payroll, accounts receivable reports correctly and within deadlines.
• Maintain patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions, and electronic QSI data.
• Maintain facilities and equipment cleanliness and safety and report and/or correct hazards when necessary in compliance with all state and federal regulations, including OSHA.
• Respond to the doctor, patient, and employee grievances, complaints, and inquiries and seek assistance from the regional manager when necessary.
• Continually work towards building and sustaining a joined leadership work environment with doctors.
• Perform other duties as assigned.

Basic Qualifications:

• Management experience is a plus
• Knowledge of billing and treatment case presentation preferred
• Knowledge of insurance plans and dental terminology preferred
• College degree preferred but not required

Key Skills and Abilities, Characteristics of a good fit:

• Bilingual, English/Spanish (written and spoken preferred)
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to dynamic business environment; a catalyst for change
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Able to work long hours/willing to stay late if needed

Benefits:

• 401(k)
• Health Insurance (PPO/HSA)
• Vision Insurance
• Internal Dental Insurance
• Disability Insurance (STD/LTD)
• Life Insurance
• Paid Time Off
• Holiday Pay

Schedule and Location: Monday- Friday

Converse Smiles

CDP is an Equal Opportunity Employer