Sales Manager - Ambassador Hotel Kansas City

Sales Manager

At Ambassador Hotel Kansas City, Autograph Collection, we offer more than just a workplacewe provide a dynamic environment where exceptional service meets a passion for hospitality. Located in the heart of downtown Kansas City, our boutique luxury hotel blends historic charm with modern elegance, creating unforgettable experiences for both guests and curators. The Ambassador features 43 beautifully appointed guest rooms, the acclaimed Lonnie's Reno Club, an intimate jazz lounge celebrating Kansas City's musical legacy, and The American Reserve, a sophisticated dining experience. With stylish event spaces and a culture of excellence, working at the Ambassador means being part of a team that values innovation, hospitality, and making every moment memorable.

The Sales Manager is responsible for booking meetings/catering needs, and local/social catering business. The Sales Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities, answering client questions, closing business, and handling walk-in customers to achieve or exceed activity goals. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do attitude along excellent communication skills to ensure customer satisfaction and repeat business.

Primary Job Duties:

• Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails, and leads (no later than 24 hours).
• Solicit and secure business for the Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, and new customers in the market while continuing to saturate existing accounts. Must be able to fill the schedule with a continuous stream of customer contacts on the property, on location, or via the telephone and internet.
• Develop strong, professional long-term business relationships. Attend networking events and become a member of civic organizations and/or industry associations.
• Must have a clear understanding of the hotel's business strategies and goals to determine individual action plans to meet those goals.
• Maintain accurate information and revenues in appropriate databases at all times to ensure accurate forecasting.
• Create and maintain neatly organized files with all required and appropriate information.
• Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM.
• Work closely with the Catering Department on operations and event execution.
• Be on-site to greet all groups upon arrival; onsite and visible to groups throughout their event checking to ensure everything is running smoothly and that clients are happy and satisfied.
• Follow-up with clients after function by phone to ensure customer satisfaction, thank them for the business, and address any possible challenges.
• Follow up with various departments to ensure any necessary feedback is communicated.
• Follow through on billing to ensure all monies are collected.
• Assist other sales/catering managers with site inspections as required.
• Participate in all property-specific customer functions.
• Assist with reporting as necessary.
• Provide sales support during shows, help drive sales initiatives set forth by DOSMs and conduct or attend training as needed.
• Wear professional attire and always represent the property to the best of your ability.
• Maintain a positive, cooperative work environment between staff and management by company values.
• Any other duties or activities set forth by the immediate supervisor or General Manager.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills, and Abilities:

• Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
• Must be able to lead, motivate, and relate to others.
• Must be customer service-oriented and have excellent hospitality skills.
• Must display a warm, friendly demeanor.
• Knowledge of dining areas and competitive market.
• Ability to convert vision into specific and tangible actions to benefit the hotel and banquet space.
• Must be well-groomed, meet the dress code requirements, and be able to deal with associates and guests courteously and efficiently.
• Must possess clear, concise, written, and verbal communication skills.
• Proficient in Microsoft Office programs as well as Point of Sales systems. Will need working knowledge of Tripleseat and Open Table.
• An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.
• Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing.
• Bachelor's or equivalent in Hotel Management preferred.
• Requires a minimum of 3-5 years of hospitality sales experience.
• Must have experience with properties of equivalent size and quality, most notably four-star/four-diamond or five-star/five-diamond properties.

Physical Demands:

• While performing the duties of this job, is regularly required to move around the facility and stand for long hours during events.
• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift to 25 pounds.
• Must be able to push, stand, reach with arms and hand, bend, stoop, kneel, crouch, and lift items weighing up to twenty-five pounds repeatedly.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.