Desk Receptionist

Member Services Coordinator

Are you a Motivator looking for a dynamic job that offers a friendly and positive work environment? Look no further! We're excited to announce our opening for a Member Services Coordinator position, tailored for nights and weekends.

Responsibilities:

• Warm Welcome: Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
• Front Door Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
• Efficient Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.
• Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
• Professional Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
• Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.
• Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
• Neat Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
• Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
• Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.
• Safety First: Follow safety procedures and report any safety concerns or incidents.
• Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.
• Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.

Qualifications:

• High School Diploma or Equivalent: Required for this position.
• Customer Service Skills: Excellent customer service skills are essential.
• Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.
• Basic Accounting Knowledge: Understanding of basic accounting principles.
• Tech Savvy: Functional computer skills are required.
• Multi-Tasking: Ability to handle multiple tasks efficiently.
• Flexibility: Must be able to work a flexible schedule, including holidays and weekends.
• Physical Requirements: Must be able to lift 45lbs and stand for extended periods.
• Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
• Company Policies: Comply with all Gold's Gym policies and procedures.

If you're a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym PNW during nights and weekends!

Compensation: $16.66 - $17.00 per hour

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!