Help Desk Technician

Help Desk Technician

Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies.

Responsibilities:

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory Account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Inventory Receiving, & Tracking
• Fulfil software requests
• Business travel support
• Demonstrate and assist with remote access to client's resources
• Assisting with onboarded as assigned

Key Qualifications and Skills:

• Communicate openly and display respect and a desire to foster teamwork.
• Able to quickly learn and implement new concepts
• Calm in stressful situations and able to think through those situations to find the best outcome
• Customer service ability and interpersonal skills
• Organizational skills
• Proactive on finding areas within our process that can be improved and making these suggestions to the team
• Highly adaptable with problem solving
• The successful candidate will possess a high degree of trust and integrity.
• Actual position starting level and title will be determined based on assessment of qualifications.

Areas for development include:

• Supporting customers and clients both in person and remotely
• Rapid deployment imaging technologies MDT and SCCM
• Windows 10\11 in a domain-managed environment
• A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
• General understanding of Multi-Factor Authentication methods.
• A general understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system JIRA
• An understanding of desktop and laptop hardware