Help Desk Coordinator/Administrative Assistant
$21.16 per hourVergence Group
Job Title
Pay: $21.16/hour
Job Responsibilities
In this role you will:
- Serve as the first point of contact for general questions from users.
- Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users.
- Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately.
- Maintain documentation of ticket resolutions and contribute to knowledge base updates.
- Coordinate PO renewals and terminations.
- Order office supplies and equipment for staff.
- Schedule meetings for the CIO and deputy CIOs.
- Create and manage job requisitions in coordination with HR.
- Submit and track PSID (PeopleSoft ID) requests for employees.
- Support onboarding/offboarding processes, including equipment and access provisioning.
- Draft welcome letters and coordinate interview logistics.
- Provide general administrative and clerical support to managers and employees.
- Manage daily office needs and general administrative activities.
- Coordinate travel arrangements for staff, including lodging, transportation, and reimbursements.
- Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services.
- Organize and coordinate division-wide quarterly meetings and all-staff events.
- Manage logistics including catering, RSVPs, gift cards, and technical setup.
Vacancy posted 3 days ago
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