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Help Desk Coordinator/Administrative Assistant

$21.16 per hour

Vergence Group

Job Title

Pay: $21.16/hour

Job Responsibilities

In this role you will:

  • Serve as the first point of contact for general questions from users.
  • Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users.
  • Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately.
  • Maintain documentation of ticket resolutions and contribute to knowledge base updates.
  • Coordinate PO renewals and terminations.
  • Order office supplies and equipment for staff.
  • Schedule meetings for the CIO and deputy CIOs.
  • Create and manage job requisitions in coordination with HR.
  • Submit and track PSID (PeopleSoft ID) requests for employees.
  • Support onboarding/offboarding processes, including equipment and access provisioning.
  • Draft welcome letters and coordinate interview logistics.
  • Provide general administrative and clerical support to managers and employees.
  • Manage daily office needs and general administrative activities.
  • Coordinate travel arrangements for staff, including lodging, transportation, and reimbursements.
  • Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services.
  • Organize and coordinate division-wide quarterly meetings and all-staff events.
  • Manage logistics including catering, RSVPs, gift cards, and technical setup.
Vacancy posted 4 days ago
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