Insurance Service Rep

Insurance Service Rep (JN -082026-428809) Rockville, Maryland Salary: USD46000 - USD57000 per year Insurance Service Representative (Hybrid) Salary: $46,000 - $57,000 annually Schedule: Monday - Friday | 9:00 AM - 6:00 PM Work Arrangement: Hybrid after training (First 90 days fully onsite, then Monday-Wednesday in office and Thursday-Friday remote) Our confidential client, a well-established insurance organization serving professionals nationwide, is seeking an experienced Insurance Service Representative to join its growing team in Rockville, MD. This is an excellent opportunity for a customer-focused insurance professional who enjoys helping clients, providing policy support, and working in a collaborative environment while enjoying the flexibility of a hybrid schedule. Why Join This Team? Competitive salary with opportunity for growth Strong benefits package with employer-paid coverage Collaborative, team-oriented culture Quarterly employee events and team-building activities Stable organization with long-tenured employees Key Responsibilities Manage 30-40 inbound calls daily from policyholders and prospective customers Provide exceptional customer service and policy support Process customer requests in accordance with company policies and regulatory guidelines Maintain accurate records and detailed documentation of customer interactions Follow up internally with underwriting, claims, and other departments to resolve customer issues Process policy renewals and perform high-volume data entry with accuracy Educate customers regarding insurance products and available coverage options Assist with policy changes, payments, applications, emails, and other administrative functions Qualifications Required: Active Maryland Property & Casualty License in good standing Strong customer service and communication skills Excellent attention to detail and data entry accuracy Professional and polished demeanor Ability to work independently and manage multiple priorities #J-18808-Ljbffr Ultimate Staffing Services