Entry level bilingual Insurance Customer Service Representative

Job Description Allstate Agency | Friendly, Community-Focused Team Join an Allstate Insurance Agency where customer service excellence and community go hand in hand. As a Customer Service Representative, you'll support clients with personalized care in a positive, welcoming environment where your efforts are valued and your success is celebrated. Benefits Parental Leave Mon-Fri Schedule Paid Time Off (PTO) Career Growth Opportunities Retirement Plan Health Insurance Dental Insurance Vision Insurance Hands on Training Fun & Friendly Co-workers We Invest In You Continuous Learning and Development Responsibilities Assist policyholders by phone and in person, ensuring their insurance needs are met with care and professionalism Provide accurate, detailed information on the agency's full range of insurance products and services Resolve customer issues quickly and effectively, maintaining a positive experience for every client Maintain accurate records of customer interactions, transactions, and complaints to uphold service standards Gather customer feedback to help drive improvements in service delivery and satisfaction Collaborate with sales and claims teams to ensure a seamless customer service experience Requirements Active Maryland insurance license required; bilingual in Spanish preferred High school diploma or equivalent required, with 2+ years of customer service experience (insurance preferred) Excellent verbal and written communication skills, with strong critical thinking and problem-solving ability Comfortable working in a fast-paced environment while managing a variety of tasks Customer-oriented, with basic computer skills including familiarity with CRM software #J-18808-Ljbffr The Juris Agency