Case Manager (Service Facilitator) and Clinical Provider - Human Services/Social Work

Job Description

Job Description

Service Facilitator and Array Provider: Full Time: Master’s Level/Bachelor’s Level (CSW only)

PLEASE APPLY VIA THIS LINK!!  

Requirements for Qualification: 

• PhD or Master’s Degree in the mental health field: Social Work, Counseling, Marriage and Family Therapy, Substance Use, Psychology, etc. OR Bachelor’s with a WI Certified Social Work (CSW) license. 
• A self-starter who is motivated, excited, and passionate about the field of mental health and substance use is imperative for this position.
• The KSA’s listed below the position description.
• Maintain a Valid Wisconsin Driver’s License, reliable vehicle, and Vehicle Insurance.
• Be willing to meet clients in their homes, community, office, as well as transport clients to needed appointments, resources, etc. 
• Maintain licensure requirements, if applicable.
• Successfully complete all required training within 60 days of employment.
• Successfully pass a 90-day to 6 month probationary period.  
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Position Description:

The position of Service Facilitator/Array Services provider is a dual functioning position in which providers fulfill the needs of clients through strength’s based assessment, treatment planning, and monitoring of those treatment plans to guide the goals and recovery of clients. This position also provides case management and other services to clients including: Individual/Family Psychoeducation (IFPE), Individual Skill Development and Enhancement (ISDE), Employment Related Skill Training and other CCS Array Services. This provides for a rich, well-rounded experience with mental health and substance use disorder clients. Clinicians receive a wide array of supervision and collaboration opportunities, and are supervised to their level of experience, need, and career goals. If fully licensed, this position may also provide psychotherapy and substance use disorder treatment. Some work may be performed virtually. 

Service Facilitator:

As a service facilitation provider with Hope Inspired, you are responsible for utilizing a strengths-based and trauma-informed approach to aid clients in aspects of their life for which they seek assistance.  The client decides which direction they want to go, and you are the one to guide and walk alongside by putting services in place that will take the client in the direction of what they want their recovery to be.  You then monitor those services to ensure they are continually meeting the needs of the client. This includes ongoing assessment and treatment planning for each client and the timely completion of all 30-day, 6-month, and yearly paperwork. Additionally, all documentation for services should be completed preferably the same day of service, but no later than two days after the service is performed, or according to Hope Inspired current policy. All activities should revolve around client achievement of the highest possible level of independent functioning. With each client you are assigned to facilitate services you will: 

1. Assessment:  Complete an intake for your client in coordination with a Dane County intake worker.  Within 27 days of intake, complete a thorough and clinically sound assessment of the client’s life including 16 different domains.  Throughout the assessment, evaluate and assess difficulties in psychosocial functioning.  The assessment is to be updated every 6 months. 

2. Recovery and Treatment Planning: Based on the assessment, by day 27, develop a 6-month Recovery/Treatment Plan with the client’s goals and measurable objectives to alleviate difficulties and increase needed skill development identified in the assessment. Monitor and evaluate progress and make adjustments to the Recovery/Treatment plan as needed, but at least once every six months. Facilitate recovery team meetings as needed, (preferably every one to three months), but at least once every 6 months to discuss progress of the client and provide positive reinforcement for progress made.  

3. Case Management/Service Facilitation: Assist clients in self-advocacy; help clients obtain and maintain other necessary services such as medical, dental, legal, financial, and housing services; Provide intervention including  psychosocial evaluation and counseling of clients, families and groups; engage clients’ natural resources;  refer to community resources; Oversee the performance of array providers to ensure services being provided are matching identified goals and making progress; Serve as an advocate and liaison between the client and social, financial, community, health and legal services/resources. This part of the job is a "boots on the ground" position where you are very involved with your clients to help them obtain what they need, you advocate for them, you empower them, and you are their go-to person. This requires the ability to be flexible, multi-task, and to be willing to do what needs to be done to support the client, within appropriate boundaries and structure. 

• Examples of duties: Attend psychiatric appointments with your clients, drive to and help your clients apply for housing, social security, or other services, help them understand and maintain their health and food benefits, guide them through anxious situations, help them make phone calls, get them to their medication assisted treatment appointments by taking them yourself, or setting up cab rides, provide appointment reminders, manage their team of providers, review their teams notes and ensure the team is attending to the goals listed in their recovery plan, write their recovery plan and assessment and update every six months, call the police if they need a welfare check due to suicidality, put referrals in for treatment, and much more.  Each day can be very different.  

Array Services Provider:

As an array services provider with Hope Inspired, you will have the opportunity to provide: Individual Skills Development and Enhancement (ISDE) in many different areas, Family and Individual Psychosocial Education (IFPE), Employment Related Skill Training (ERST), and Wellness Recovery and Management services, as well as anything else licensed to do within your scope of practice, which may include Psychotherapy and Substance Abuse Treatment in addition to the opportunities listed below:

1. Individual skill development and enhancement (ISDE) services include training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member’s service plan. Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member’s service plan. Services provided to minors also focus on improving integration into and interaction with the minor’s family, school, community, and other social networks. Services include assisting the minor’s family in gaining skills to assist the minor with individual skill development and enhancement. These skills can be built in a variety of ways including utilizing music, art, exercise, yoga, or other ways that your client identifies helps them learn and retain information. 

1. Individual and/or Family Psychoeducation (IFPE) services include providing education and information resources about the client’s mental health and/or substance use.  Skills training.  Problem solving.  Ongoing guidance about managing and coping with mental health and/or substance abuse issues. Social and emotional support for dealing with mental health and/or substance abuse. This may include advocacy and education to members of the community including the criminal/legal system. 

1. Employment-related skill training(ERST) services address the member’s illness or symptom-related problems in finding, securing, and keeping a job. Services may include, but are not limited to: employment and education assessments; assistance in accessing or participating in educational and employment related services; education about appropriate job-related behaviors; assistance with job preparation activities such as personal hygiene, clothing, and transportation; on-site employment evaluation and feedback sessions to identify and manage work-related symptoms; assistance with work-related crises; and individual therapeutic support.

1. Housing Services address the members current housing situation or lack thereof.

1. Psychotherapy if the provider is fully licensed in the state of WI as an LCSW, LPC, or LMFT. 

1. Substance Use Disorder Therapy if fully licensed in the state of WI as an CSAC/SAC, or SAC-IT, or an LCSW, LPC, LMFT with substance use disorder specific training/experience.  

KSA’s (Knowledge, Skills and Attributes) needed:

• Compassion and Empathy: A true desire/care for our fellow human beings and the ability/desire to treat clients and co-workers with unconditional positive regard
• Well versed and experienced in Trauma Informed Care, its principles and its use.  Well versed in how trauma can transform the human experience and human behaviors
• Communication skills and ability to articulate treatment plans to clients, loved ones, and other colleagues
• Ability to speak with clients with a voice of and from a perspective of care and concern; ability to utilize cultural humility in a professional and productive manner; utilization of strengths-based language and approaches is expected always
• Socially aware and forward thinking regarding common social barriers and social determinants of health; genuine acknowledgement of the barriers clients face; a true understanding of equity, and fierce advocacy for clients and for needed community change. 
• Exceptional Organizational and record-keeping skills, as well as the ability to manage multiple clients and multi-task, strong clinical writing skills
• Critical thinking and problem-solving skills to assess and assist clients, creative solution focused thinking
• Motivational interviewing skills to guide clients in their recovery process; Ability to understand and assess a client's stage of change and facilitate services to match
• Desire to participate in agency and community policy change discussions and activities to meet the needs of our clients and any marginalized, oppressed, or disadvantaged population 
• Computer literacy and general computer skills to manage case records including the utilization of Google Suites, email, Adobe, DocuSign, and virtual meeting platforms.

Other important information: We currently work from our home offices as well as have an office in Fitchburg, WI.  However, travel to and within Dane County is required, as we do see many of our clients in the community or in their homes.  This can be a fairly independent position in which you schedule your time, you are responsible for documenting your time and duties through your notes on your clients, and there can be minimal supervision if you are doing your job well and excelling at taking care of your clients needs. Leadership does support you in ensuring you are doing everything you can for your clients, and are available for consultation and support daily. We also provide many opportunities for collaboration, support, and contact with the rest of the team for comradery and consultation. We have an excellent team at Hope Inspired; we are progressive, care greatly for our clients and care about equitable practices. We support staff in maintaining good work/life balance/boundaries and support small caseloads (6-15 case management clients) in order to do our best work and prevent burnout. There are paperwork deadlines and case note deadlines. We are looking for someone who is self-motivated, a self-starter, passionate about our clients/work, and very organized to do well in this position.

PLEASE APPLY VIA THIS LINK!!