EEOC - Sr. AV/VTC Technician

cFocus Software seeks a Sr. AV/VTC Technician to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance. Qualifications: Minimum of ten years of professional experience providing AV/VTC support in an enterprise environment similar in size and complexity to the EEOC. Demonstrated experience supporting AV/VTC equipment and technologies identified in the PWS and coordinating services across 53 nationwide field offices or a comparably distributed environment. Advanced hands‑on experience with enterprise video conferencing and collaboration platforms, including Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence. Advanced knowledge of VTC endpoints, codecs, DSPs, control systems, cameras, microphones, audio mixers, video and presentation switchers, streaming and recording systems, projection systems, LED displays, digital signage, and public‑address systems. Demonstrated ability to diagnose complex AV, video, audio, hardware, software, network, and interoperability issues and perform root‑cause analysis through resolution. Experience supporting high‑visibility live, virtual, and hybrid events, including executive meetings, hearings, town halls, webinars, training events, webcasts, and conferences. Experience performing preventive maintenance, firmware and software upgrades, system monitoring, documentation, asset tracking, and equipment lifecycle support. Strong customer‑service and communication skills, including the ability to support executives, presenters, end users, technical teams, vendors, and geographically dispersed stakeholders. Professional command of the English language and the ability to create clear technical, operational, maintenance, and ticket documentation. Ability to work full‑time on‑site at EEOC Headquarters and provide approved travel, after‑hours, weekend, or on‑call support when operational requirements demand it. Must currently possess or be able to favorably complete the required five‑year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards. Duties: Operate, configure, maintain, and troubleshoot enterprise AV/VTC systems in conference rooms, training facilities, executive meeting spaces, and virtual or hybrid environments. Provide senior technical support for Microsoft Teams, Zoom, Cisco Webex, Poly RealPresence, webinars, breakout rooms, and other approved unified communications platforms. Schedule and manage virtual meetings; coordinate connections among multiple locations; monitor audio and video quality; and resolve connectivity, interoperability, and user‑support issues. Support the planning, setup, rehearsal, execution, recording, streaming, and post‑event activities for Commission hearings, town halls, executive meetings, training sessions, webcasts, conferences, and other official events. Operate and support cameras, microphones, public‑address systems, audio mixing consoles, video and presentation switchers, recording systems, streaming platforms, projection systems, LED displays, digital signage, and computer presentation systems. Configure, maintain, and troubleshoot VTC endpoints, codecs, digital signal processors, control systems, collaboration technologies, displays, and related network‑connected AV equipment. Perform live video switching, audio mixing, camera operations, recording, presentation support, and quality monitoring during live, virtual, and hybrid events. Provide technical support for video editing and post‑production workflows and associated tools, including Adobe Premiere/Premiere Rush, Final Cut Pro, Wondershare Filmora, and Blackmagic video switching technologies, as applicable. Receive, document, track, manage, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel at Headquarters and field‑office locations. Diagnose and resolve complex issues involving audio quality, video transmission, network connectivity, codecs, hardware failures, conferencing platforms, and system interoperability. Perform root‑cause analysis, document findings and corrective actions, and coordinate unresolved incidents through formal escalation procedures until service is fully restored. Complete preventive and corrective maintenance, routine inspections, firmware and software updates, equipment upgrades, and lifecycle support activities to maintain operational readiness. Monitor AV/VTC system health, availability, and performance and recommend improvements or technology refreshes that enhance reliability, scalability, capacity, and user experience. Maintain accurate operational documentation, standard operating procedures, signal‑flow and network diagrams, system configurations, maintenance records, equipment inventories, licensing, and warranty information. Coordinate with EEOC customers, field‑office coordinators, IT teams, AV/VTC personnel, vendors, and manufacturers to resolve technical issues and support warranty or repair actions. Provide executive‑level customer support, presenter orientation, and end‑user training on conference‑room technologies, collaboration tools, and AV/VTC best practices. Support incident, problem, change, and service‑management activities using ITIL‑aligned practices. Provide approved onsite or remote support for special projects, technology upgrades, equipment replacements, new AV/VTC standards, and ad hoc EEOC management requests. Travel as approved to support Commission hearings, meetings, official events, site evaluations, maintenance activities, and AV/VTC requirements outside EEOC Headquarters. #J-18808-Ljbffr cFocus Software Incorporated