TAX TECHNICIAN, FRANCHISE TAX BOARD (535807) Tax Technician

Tax Technician

Franchise Tax Board

$3,558.00 - $5,032.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/29/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Print Job Save Job

Job Description and Duties

Do you like to problem solve and participate in collaborating on solutions for challenging circumstances? Do you want to make a meaningful impact to your community? If so, then we have the perfect opportunity at the Franchise Tax Board with plenty of career growth available for you! The Accounts Receivable Management (ARM) Division manages delinquent Personal Income Tax and Bank and Corporation Income Tax debts as well as Non-Tax debts. Our collection approach is founded on the principle that we use the least intrusive action first to gain compliance. Our collection strategy is to encourage taxpayers to resolve their debts as quickly as possible through the method best suited for their situation to help them achieve long term compliance. In addition to income tax liabilities, we collect non-tax related debts owed to state and local governments when they are referred to us by statute. The ARM Division provides excellent customer service to the public to help resolve their tax related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team. In your role, you will collect delinquent tax and/or non-tax debts in a contact center environment. You obtain and analyze relevant facts, make fair and impartial determinations, analyze, and interpret written and numerical data, recognize questions or situations outside of your area of responsibility or knowledge, and interpret and apply and/or explain governmental, tax or nontax rules, regulations, and departmental procedures and policies. In your customer service role, you will: Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax, Business Entity, and Non-Tax Debt accounts resulting from collection notices and actions. Navigate multiple computer software applications to review accounting issues/problems. Assist dissatisfied taxpayers and handle challenging situations in a professional manner. Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts. Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making. Consideration will be given to the applicant's preference and every effort will be made to match those requests. However, candidates may be placed into positions based ultimately on operational and business needs of the ARM Division.

Please Note: Anticipated start date for these positions will be April 1, 2027. Interview will be conducted in person.

Positions are currently available in the following Bureaus: Business Entity Collection Personal Income Tax (PIT) Billing Compliance and Collection Statewide Collection Additional positions may become available in the following Bureau: Special Programs

Additional positions may become available (RPA 2627-00730, 00757, 000738 & 00734)

You will find additional information about the job in the Duty Statement.

Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-535807

Position #(s): View phone number on click.appcast.io-XXX

Working Title: Tax Technician

Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD $3,558.00 - $4,457.00 A $4,017.00 - $5,032.00 B New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

Department Website:

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/29/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Franchise Tax Board Classification and Hiring Unit Attn: FTB ARM Hiring Team P.O. Box 550 Sacramento, CA 95812-0550

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Franchise Tax Board Classification and Hiring Unit Attn: FTB ARM Hiring Team 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

Applicants requiring