Manager, Homeless Services

Homeless Services Manager

Annual Salary: $61,182

Work Schedule: Monday-Friday, 8:30 am-5:00 pm

Are you a mission-driven leader passionate about supporting individuals and families experiencing homelessness, mental illness, and substance use disorders? The Hampton-Newport News Community Services Board is seeking a Full-Time Homeless Services Manager in Hampton, VA. This leadership role is responsible for overseeing critical, life-sustaining homeless services programs that support adults and families with complex behavioral health and housing needs.

In this role, you will supervise a team providing outreach, residential services, case management, and crisis intervention to individuals experiencing homelessness. You will oversee program operations, staff performance, grant reporting, budgeting, and service delivery while ensuring compliance with agency standards and funding requirements. We offer competitive pay, strong benefits, professional development opportunities, and the ability to lead programs that directly impact vulnerable populations in our community.

You will have benefits such as Medical, Dental, Vision, Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, and participation in the Virginia Retirement System. Apply today and help lead programs that provide stability, safety, and hope for individuals and families in need.

Your day as a Homeless Services Manager

As a Homeless Services Manager, you will oversee the daily operations of homeless outreach and residential programs serving individuals with mental illness, substance use disorders, and co-occurring conditions. You will supervise staff, ensure quality service delivery, manage program performance, and support individuals experiencing housing instability through coordinated care and system navigation.

Responsibilities include:
• Supervise and support homeless outreach and residential staff providing case management, crisis intervention, and housing services
• Oversee client assessments, service planning, referrals, and coordination of care for individuals and families experiencing homelessness
• Ensure service delivery includes outreach, counseling, medication support, daily living assistance, and housing stabilization
• Manage caseload oversight (approximately 300 clients) and ensure continuity of care across service teams
• Monitor program performance, compliance, and service quality in accordance with agency and funding requirements
• Prepare grant reports, program reports, and compliance documentation for internal and external stakeholders
• Assist with budget development, financial monitoring, and oversight of program expenditures
• Coordinate services with community partners including shelters, hospitals, law enforcement, and behavioral health providers
• Participate in staff hiring, training, supervision, and performance evaluation
• Develop, recommend, and implement program improvements, policies, and procedures
• Respond to complex client situations and provide clinical and operational support to staff
• Ensure adherence to Medicaid, housing, and behavioral health service requirements

Requirements for this Homeless Services Manager job

To succeed in this role, you should have strong leadership, communication, and organizational skills with the ability to manage complex homeless services programs and supervise multidisciplinary teams. The ideal candidate is experienced in working with individuals experiencing homelessness, mental illness, and substance use disorders, and is able to balance clinical understanding with operational and administrative responsibilities.

Minimum Requirements:
• Bachelor's degree in Human Services or related field
• Minimum of three (3) years of direct experience in homeless services
• At least one (1) year of supervisory experience
• Valid Virginia Driver's License

Knowledge and skills required for the position include:
• Thorough knowledge of homeless services, behavioral health, and case management practices
• Strong understanding of Medicaid guidelines and service requirements
• Knowledge of mental illness, substance use disorders, and co-occurring conditions
• Ability to conduct assessments, service planning, and crisis intervention
• Strong leadership skills with ability to supervise and develop staff
• Ability to interpret policies, procedures, and program regulations
• Strong communication, documentation, and reporting skills
• Ability to build relationships with clients, staff, and community partners
• Experience working with shelters, housing programs, and community resources
• Ability to manage high caseload environments and prioritize competing demands

Hampton-Newport News Community Services Board: What drives us

Since 1971, Hampton-Newport News Community Services Board has provided high-quality behavioral health, housing, and homeless services to residents of Hampton and Newport News, Virginia. We are committed to supporting individuals and families experiencing homelessness by providing coordinated, person-centered services that promote stability, recovery, and long-term housing success.

Get started with our team!

If you are ready to lead impactful homeless services programs and support individuals and families experiencing homelessness, Hampton-Newport News Community Services Board offers a meaningful opportunity to make a lasting difference. Apply today and help build pathways to stability, housing, and hope in our community.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.