Human Resources Business Partner

Job Description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet (formerly AZPetVet). Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

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As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated Lovet team as a HR Business Partner.

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At Lovet Pet Health Care, our mission is simple: to provide better care to more pets . We’re building a modern veterinary care experience that makes it easier for pet parents to access care through convenience, financial accessibility, and comprehensive services. As part of The Aspen Group (TAG), Lovet is scaling nationally while maintaining a close, collaborative, and mission-driven team. We are a group of builders who are passionate about improving veterinary care and excited about what we’re creating together.

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Job Summary:

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The HR Business Partner supports hospital leadership (veterinarians, hospital management, and operational leaders) across the full employee lifecycle. This role leverages strong project management, facilitation, and communication skills to deliver impactful talent solutions, drive measurable results, and build trusted partnerships with leaders.

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The HR Business Partner is responsible for implementing human resources and operations programs and providing strategic and hands‑on HR support in the areas of performance management, employee relations, workforce planning and scheduling, onboarding, employment processing, training and development, safety and health, retention, compliance, and labor relations.

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This role is hybrid in Phoenix, AZ and requires 70% travel to Lovet field locations in the West Valley.

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Supervisory Responsibilities:

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This role has no direct supervisory reports but serves as a strategic coach, mentor, and influencer to leaders across the enterprise, including veterinarians, hospital management, and operational leaders, to elevate leadership capability and organizational performance.

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Duties/Responsibilities:

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• Delivers timely HR reporting and insights to stakeholders and field teams to enable data‑driven, strategic decision‑making.
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• Partners with operations to drive best‑practice adoption and compliance at the hospital level, aligning day‑to‑day execution with organizational goals.
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• Serves as a strategic thought partner and accountability coach to hospitals in achieving revenue targets, improving efficiency, and maintaining high standards of patient care.
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• Collaborates with learning and development team to design and execute field‑facing training and onboarding programs that enhance DVM and team performance.
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• Provides targeted recruitment support and helps optimize the candidate interview experience to attract and hire high‑quality talent.
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• Supports hospital and operational leaders in managing staff and veterinarian performance and contributes to the design and implementation of performance management and talent management programs.
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• Conducts regular hospital visits, documents findings and action items, and communicates outcomes to ensure follow‑through and measurable impact.
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• Serves as a liaison between hospitals and practice support center, ensuring clear communication of people and culture initiatives and alignment with the organization’s strategic direction.
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• Provides guidance on employee relations and leaves of absence (including FMLA and ADAAA), ensuring compliance, mitigating risk, and enhancing leader capability.
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• Acts as a brand and culture ambassador, modeling Lovet core values and coaching leaders to build a high‑performance, high‑engagement culture that supports retention and hospital results.
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• Performs other related duties as assigned.
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Required Skills/Abilities:

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• Excellent verbal and written communication skills.
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• Considerable knowledge of principles and practices of human resource management, dynamics of employee development and professional growth, and training program design and presentation.
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• Working knowledge of state and federal labor laws and regulations.
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• Ability to compose and present comprehensive reports.
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• Ability to plan, organize and present training activities to diverse employee groups.
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• Excellent organizational skills and attention to detail.
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• Excellent time management skills with a proven ability to meet deadlines.
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• Strong analytical and problem-solving skills.
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• Proficient with Microsoft Office Suite or related software.
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Education and Experience:

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• Bachelor's degree in human resources or a related field preferred.
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• 4+ years of human resource experience; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
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• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
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Physical Requirements:

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• Prolonged periods sitting at a desk and working on a computer.
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• Must be able to lift up to 15 pounds at a time.
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Annual Salary Range: $80,000-95,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

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