Community Resource Navigation Specialist

Job Description

Job Description

Carlsbad, CA - Laurel Tree Apartments 

Hourly Rate: $21.01 - $24.98 (DOE/Q)

MAAC STORY
Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at

DEFINITION
The incumbent, under supervision, assesses clients’ needs in key areas of self-sufficiency to inform case planning and make appropriate referrals; the incumbent also ensures the provision of income supports ranging from emergency food assistance to emergency relief funds to public assistance. The incumbent may conduct outreach to engage tenants and community members in services.

Incumbents are assigned to one or multiple locations throughout San Diego County. Currently, services are delivered out of six MAAC affordable housing sites; Laurel Tree (Carlsbad), Mercado (Barrio Logan), Villa Lakeshore (Lakeside) Hillside Views (Bayshore), San Martin de Porres (Spring Valley), and Valencia Pointe (Logan Heights).

ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Meet with current or prospective clients, administer assessments, and ask a series of questions for the purpose of compiling data, and then use this data to determine the best next course of action for clients and potentially qualify them for other programs
• Make appropriate referrals to MAAC programs and other agencies; provide sufficient follow-up to ensure clients received supports and services
• Assist clients with their applications for emergency and public assistance; may entail distributing financial assistance in the form of gift cards or checks
• Coordinate monthly food distribution events; provide site supervision, recruit and supervise volunteers, and complete reports and related data entry
• Create and maintain paper and digital records for clients, which include eligibility and intake documentation; ensure compliance by adhering to funding/contract requirements for tracking and reporting
• Coordinate on-site activities including presentations and/or classes offered by partners, community meetings and community building events, and computer labs
• Conduct outreach at sites and in surrounding communities to engage individuals and their families in services
• Provide orientations, workshops and stand-up presentations as required
• Performs other related duties as assigned.

QUALIFICATIONS AND SKILLS
Knowledge of:

• Social services in San Diego County
• Case management skills; accurate and thorough documentation skills

Ability to:

• Effectively communicate with persons of diverse cultural/socio-economic backgrounds
• Clearly present information both orally and in writing
• Work a flexible schedule, including occasional evenings and weekends

EDUCATION/EXPERIENCE/CERTIFICATION/SPECIAL REQUIREMENTS

• High school diploma or equivalent
• One (1) year of experience in the non-profit or government sectors
• Bilingual/biliterate required

 

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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