Product Owner
James Oliver
We're partnering with a leading Life Insurance organization that is expanding its Product team to support a major Disability and Absence portal transformation.
The immediate priority is to rapidly deliver an MVP portal for Disability, covering both the Claimant and Customer experience, with the roadmap set to expand into the broader Absence experience across our full product portfolio and integration with the FINEOS Claims platform. This is a fast-moving environment with a tight delivery timeline, so you'll need to be comfortable operating with pace, autonomy, and ambiguity - taking ownership of delivery in your area, working closely with Engineering, UX, and Business stakeholders, and getting into the detail rather than waiting for direction.
Non-Negotiable Experience:
- Strong experience delivering complex, customer-facing digital products or large-scale digital solutions, ideally involving front-end experiences and digital customer journeys.
- A strong understanding of front-end systems and how technical solutions translate into the end-user experience.
- Proven experience driving delivery across complex programmes, working closely with Engineering, UX and Business stakeholders.
- The ability to operate independently and with a high level of autonomy, taking ownership, working through ambiguity and driving clarity where required.
- Experience delivering self-built portals
- Experience with employee and/or employer portals
- Group Benefits experience, particularly Disability, Absence or LTD
- Experience supporting Claims or Admin capabilities
- Assertive, proactive and a strong self-starter
- Comfortable taking direction while also showing significant initiative
- Able to operate independently rather than simply waiting for instruction
- Comfortable working through ambiguity and identifying gaps
- Experienced operating "in the weeds" of large-scale, complex programmes
- Comfortable escalating issues and driving clarity when required
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