Help Desk Tech

SALARY/PAY RATE: $20.00 - $24.00/Hour(Non-Exempt) LICENSE STATUS: Key-Employee

DESCRIPTION:

TheHelp DeskTech will support Northern Waters Casino systems, services and users. Candidates would focus on solving moderate toadvanced computer problems in a Microsoft Windows environment (Windows11, Office 365). This position would require one to workindependently, with little supervision. Candidate must be friendly, energeticand a good listener to perform customer service duties. Primary Responsibilities:

RESPONSIBILITIES:

Provide excellent service to guests,internal and external, through active guest engagement and positiveattitude. This position is for a variableschedule full-time position. Nights andweekends are required. Candidates willbe part of the on-call rotation. Supports the IT Service Help deskfunctions. Installs,deploys and troubleshootshardware and software To remain in compliance with CasinoRegulatory policies and procedures, employees are required to attend allnecessary meetings and training facilitated by Management. Skills & Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma or GED. Excellentoral and written skills as candidate will be required to submit written jobreports\tickets describing the work performed. Other duties as assigned by the ITDirector Must pass background checks andother pre-employment screenings necessary to receive and maintain a GamingLicense. Candidate is requiredto read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/StateGaming Compact, NIGC Minimum Internal Control Standards, Indian GamingRegulatory Act, LVD Tribal Internal Control Standards, Title 31 MinimumInternal Control Standards, NWCR Casino Employee Handbook, IT Department Policyand Procedures Manual.

PREFERRED QUALIFICATIONS:

2- or 4-year degree incomputer-related field or 3 years of experience. Experience in computer networkingand deploying a Category 5/5e/6-based ether net (including running cable andterminating ends) is preferred. Experience with a help deskticketing system Experience with a Microsoft Windowsenvironment (Windows 11, Office 365) The abovestatements are intended to describe the general nature and level of workperformed by people assigned to this classification. They are not intended tobe construed as an exhaustive list of all responsibilities, duties and skillsrequired of personnel so classified. Management retains the right to add or tochange the duties of the position at any time. Must be able to pass apre-employment drug screen and applicable background checks related to theposition.

PREFERENCE FOR HIRING:

Preference shall be given when it isestablished that the applicant meets the qualifications as stated in the jobdescription. The following order shall be adhered to for hiring: Parents/LegalGuardian of LVD Tribal member children and spouses of Tribal Members DateApproved by LVD Gaming Commission:05/16/2023. Watersmeet, Michigan Casino Hourly Position Summary: POSITION: Help DeskTech

DEPARTMENT: IT

LOCATION: Northern Waters Casino Resort SUPERVISOR: IT Director EMPLOYMENT: Full Time SALARY/PAY RATE: $20.00 - $24.00/Hour(Non-Exempt) LICENSE STATUS: Key-Employee POSTED: May 1, 2026 DEADLINE: Until Filled

DESCRIPTION:

TheHelp DeskTech will support Northern Waters Casino systems, services and users. Candidates would focus on solving moderate toadvanced computer problems in a Microsoft Windows environment (Windows11, Office 365). This position would require one to workindependently, with little supervision. Candidate must be friendly, energeticand a good listener to perform customer service duties. Primary Responsibilities:

RESPONSIBILITIES:

Provide excellent service to guests,internal and external, through active guest engagement and positiveattitude. This position is for a variableschedule full-time position. Nights andweekends are required. Candidates willbe part of the on-call rotation. Supports the IT Service Help deskfunctions. Installs,deploys and troubleshootshardware and software To remain in compliance with CasinoRegulatory policies and procedures, employees are required to attend allnecessary meetings and training facilitated by Management. Skills & Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma or GED. Excellentoral and written skills as candidate will be required to submit written jobreports\tickets describing the work performed. Other duties as assigned by the ITDirector Must pass background checks andother pre-employment screenings necessary to receive and maintain a GamingLicense. Candidate is requiredto read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/StateGaming Compact, NIGC Minimum Internal Control Standards, Indian GamingRegulatory Act, LVD Tribal Internal Control Standards, Title 31 MinimumInternal Control Standards, NWCR Casino Employee Handbook, IT Department Policyand Procedures Manual.

PREFERRED QUALIFICATIONS:

2- or 4-year degree incomputer-related field or 3 years of experience. Experience in computer networkingand deploying a Category 5/5e/6-based ether net (including running cable andterminating ends) is preferred. Experience with a help deskticketing system Experience with a Microsoft Windowsenvironment (Windows 11, Office 365) The abovestatements are intended to describe the general nature and level of workperformed by people assigned to this classification. They are not intended tobe construed as an exhaustive list of all responsibilities, duties and skillsrequired of personnel so classified. Management retains the right to add or tochange the duties of the position at any time. Must be able to pass apre-employment drug screen and applicable background checks related to theposition.

PREFERENCE FOR HIRING:

Preference shall be given when it isestablished that the applicant meets the qualifications as stated in the jobdescription. The following order shall be adhered to for hiring: EnrolledLVD Tribal Member Parents/LegalGuardian of LVD Tribal member children and spouses of Tribal Members OtherNative Americans AllOthers DateApproved by LVD Gaming Commission:05/16/2023. Date Approved by the Public Enterprise FinanceCommission (PEFC): 08/29/2023. Help Desk Tech Watersmeet, Michigan Casino Hourly Application: Northern Waters Casino Resort P.O. Box 129, N5384 US 45 Watersmeet MI, 49969 Email:View email address on click.appcast.io Website: Phone: View phone number on click.appcast.io Fax: View phone number on click.appcast.io A fun, safe, fast paced work environment Employee Meal Discounts Gas Discount at Citgo C-Store Golf Discounts Paid Lunch Paid Holidays Access to training programs Great Benefits for Full Time Employees offered after 90 days of employment: LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee. Health - Offering 14 different medical coverages. #J-18808-Ljbffr Northern Waters Casino