Client Service Associate - Financial Services

Job Description

Job Description

At our firm, we believe meaningful financial planning begins with strong, lasting relationships. For more than 40 years, we’ve had the great pleasure of partnering with affluent individuals and multi generational families to support them in navigating important financial decisions through comprehensive wealth management, investment management, retirement planning, estate planning, and ongoing guidance. Our “Serve First” philosophy is at the heart of everything we do, and we are committed to providing thoughtful advice that always puts our clients’ best interests first. We are intentionally a small, close knit team built on collaboration, accountability, and trust. Our clients know us personally and rely on our team for proactive, highly personalized service.

As our Client Service Associate, you'll play a key role in delivering the exceptional service our clients have come to expect while helping keep our firm running smoothly. Working closely with our advisors and an experienced client service team member, you'll support every stage of the client experience, from preparing for meetings and opening accounts to processing paperwork, coordinating follow up, and ensuring every detail is handled accurately. This is a hands-on role where organization, communication, attention to detail, and follow through are essential. You'll become a trusted resource for both our clients and our team by anticipating needs, solving problems, and helping ensure nothing falls through the cracks. We're looking for someone who is proactive, detail oriented, and genuinely enjoys helping others. You take pride in doing things the right way, communicate confidently and professionally, and thrive in a collaborative environment where accountability, initiative, and continuous improvement are valued.

Key Responsibilities:

• Be the first point of contact, greeting clients in-person, by phone, email, video call, etc., in a warm, friendly manner
• Research and resolve client inquiries, service requests, and operational issues while providing timely updates and ensuring an outstanding client experience
• Prepare and process new account paperwork, transfers, distributions, contributions, beneficiary updates, and other account maintenance requests
• Monitor account transactions and requests from beginning to end, proactively following up to ensure every detail is completed accurately
• Maintain accurate client records and documentation within our CRM (Redtail)
• Communicate effectively with company staff, home office employees, sponsor companies, and other business partners to support client service and operational needs
• Prepare advisors for client meetings by gathering reports, organizing materials, and completing meeting preparation tasks
• Assist with post meeting follow up and ensure action items are completed in a timely manner
• Assist with managing advisor calendars, scheduling meetings, coordinating travel, and providing administrative support as needed
• Coordinate client appreciation events and other firm initiatives
• Track and coordinate advisor continuing education (CE) requirements and reporting
• Identify opportunities to improve processes and contribute ideas that enhance efficiency and the client experience
• Work collaboratively with the team while managing your own priorities and responsibilities independently

What We're Looking For:

• Bachelor’s degree highly preferred, or equivalent work experience
• 2+ years of progressive experience in wealth management highly preferred; candidates with experience in similar financial services environments, such as accounting, banking, investment operations, insurance, or mortgage industry roles with a focus on processing are also encouraged to apply
• Knowledge of industry-specific software preferred; familiarity with Redtail, eMoney, Wealthscape, Albridge, Envestnet is a plus
• Exceptional interpersonal, written, and verbal communication skills with a client-first mindset and the ability to navigate sensitive situations professionally
• Strong organizational, time management, and prioritization skills with the ability to manage multiple responsibilities and deadlines in a fast-paced environment
• Outstanding attention to detail with the ability to follow established processes while maintaining accuracy and consistency
• A proactive, self-directed approach with exceptional follow through and a commitment to seeing tasks through to completion
• Adaptable and resourceful with the ability to adjust priorities as client needs and business demands evolve
• A collaborative team player who enjoys learning, welcomes feedback, and thrives in a mentoring environment
• Positive attitude, professionalism, and a strong work ethic with a desire to continuously learn and grow
• Ability to maintain confidentiality and adhere to regulatory, compliance, and client privacy requirements

Compensation & Benefits:

• Competitive base compensation of $65K-$75K, depending on experience
• Bonus potential based on individual and firm performance
• Hybrid work schedule after training period (Monday/Wednesday/Friday in the office; Tuesday/Thursday remote) + home office equipment allowance
• Great work/life balance + generous PTO policy + paid holidays
• Medical, dental, and vision insurance stipend provided