Receptionist

Job Description

Job Description

Receptionist

Job Title: Receptionist
Job Location: Pasadena, California
Company Name: Golden Rose Care Center

Job Summary:

Golden Rose Care Center is seeking a dynamic and organized Receptionist to join our team! As a Receptionist, you will be the first point of contact for our patients, families, and visitors, providing exceptional customer service and administrative support to our facility. If you are a highly motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this full-time position.

Responsibilities:

• Operate a telephone console or switchboard to route incoming calls to the appropriate party

• Receive and relay messages

• May operate a paging system

• May log calls and perform follow-up

• Supply information to callers and record messages

• Perform additional clerical duties

• Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution

• Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight

• Complies with all Company HIPAA policies and procedures

• Complies with all company safety and risk management policies and procedures

• Reports all accidents and injuries in a timely manner

• Participates in regular safety meetings, safety training, and hazard assessments

• Performs all work in accordance with established safety procedures

• Attend training programs (classroom and virtual) as designated

• Perform other duties and responsibilities as assigned

Qualifications & Requirements:

• High School diploma or equivalent experience

• Willingness to be open to learning and growing

• Maturity of judgment and behavior

• Ability to work a flexible schedule

• Must comply with any dress code requirements

• Must be able to work nights, weekends, and some holidays

• Must have basic phone and computer skills (email, texting, etc.)

• Good attention to detail

• Ability to work well under pressure

• Excellent oral, written, organizational, and communication skills

• Ability to work well alone and in a team

Experience/Knowledge:

• High School diploma, GED or equivalent experience

Schedule:

• Monday to Friday (7:00am to 3:30pm)

Skills/Aptitude:

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential

• Ability to maintain a positive attitude

• Ability to communicate with co-workers and other departments with professionalism and respect

• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives

• Ability to provide clear directions and respond accordingly to employees

• Ability to use all relevant electronic and communication devices

• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses

• Significant walking or other means of mobility

• Ability to work in a standing position for long periods of time (up to 8 hours)

• Ability to reach, bend, stoop, push, and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds

Salary: $17.5 - $19 HOURLY

If you are a dedicated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.