Service Warranty & Advisor 2nd shift SIGN ON BONUS

Job Title

Every employee at Packer City/UP International is absolutely critical to its success and we are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Through teamwork, trust, and communication we empower our employees to take ownership in exceeding our customer expectations. We are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Candidates for vacancies will be assessed not only on their ability to fill the designated position, but also on their capacity for personal growth and advancement. We look forward to hearing from you.

*************Offering a sign-on bonus of up to $3,000, based on experience *****************

What We Offer

• Medical, Dental & Vision
• 401K Plan with match
• Short and Long Term Disability
• Voluntary Supplemental Life insurance (employee, spouse children)
• Paid time off and vacation
• Discounts on products

Responsibilities

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Write up customers vehicle issues and concerns or maintenance requirements accurately and clearly.
• Must be able to understand, communicate, and evaluate all vendors and Intl. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Conducting the flow of all service work, technician accountability, vehicle repair completion, documentation.
• Understanding and ensuring compliance with all International vendor policies and warranty procedures.
• Investigating the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
• Ensuring that all warranty parts are clean, lube drained (if required), tagged and stored in the designated location.
• Ensuring that all vehicles are road tested when required and that the repairs were completed correctly.
• Prepare, code, and submit warranty claims in compliance with vendor policies.
• Reconcile warranty receivables with payments weekly.
• Follow up on outstanding claims within 60 days.
• Review charge backs with the service manager and resubmit claims when appropriate.
• Notify customers promptly of non warrant-able failures.
• Keep warranty policies and product knowledge current.
• Provide warranty updates to service staff and technicians.
• Ensure all warranty repairs are documented with detailed technician notes and accurate time allotments.
• Tag and track all warranty parts, ensuring timely shipment to designated locations.
• Maintain warranty service records in accordance with manufacturer and supplier requirements.

Qualifications

• Valid drivers license with an acceptable driving record
• Excellent communication skills
• Ability to work well in a team environment and effectively
• Proven follow-up and organizational skills
• Ability to read, analyze and interpret written information and instructions
• Superior communication and customer service skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.