Care Coordinator

Job Description

Job Description

Lives Change Here! We are GROWING… Columbia River Mental Health Services provides comprehensive behavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

Our Mission: Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

Why Work Here?

CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 11 paid holidays per year, 2 paid floating holidays, 5 weeks of PTO days in the first year that grows year after year. Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!

Starting Pay Range - $25.88-$28.03 /hr

Summary :

Care Coordination services are provided to individuals referred by their Health Home or Managed Care provider as the result of one or more chronic health conditions. Services include Intensive Home Health Care Coordination, Low Level Care Coordination, Outreach and Screening, as well as completion of a Health Action Plan to assist individuals to receive care coordinated in a manner that will increase health plan compliance, improve health outcomes and reduce hospitalization.

Community Outreach responsibilities includes maintaining on-going relationships with other community agencies that would refer to CRMHS for clinical services or would provide ancillary services to CRMHS clients. This includes individual and team meeting attendance as well as presentation to community groups including contract and governmental organizations as well as non-profit and health care clinics.

Essential Job Responsibilities :

The Care Coordinator will work closely with the Post-Hospitalization Performance Improvement Project (PIP) and contracted Health Homes and Health Plans to provide community based services to improve overall health outcomes for individuals with a chronic health condition.

Services Provided by Care Coordinators include but are not limited to the following

• Initial contact and screening on all referred individuals utilizing appropriate tools and motivational interviewing techniques
• Assistance to participants on navigating the healthcare system
• Education on self-management health tools
• Coaching for participant/family to ensure he/she/they understand(s) the Health Action Plan
• Assistance to Participant/family on accessing community support groups and wellness education programs
• Coordinating and mobilizing treating and/or authorizing entities
• Actively managing referrals for services including when appropriate:
  • Facilitating same-day services
  • Scheduling appointments on the Participant’s behalf
  • Arranging Participant transportation to appointments

PIP

• The Care Coordinator will as the liaison to contact the in-patient facility discharge planner to arrange a Face-to-Face contact with the consumer – to occur at the in-patient facility within 2 business days.
• The Care Coordinator following the Face-to Face meeting, will maintain contact with the consumer and in-patient facility to facilitate discharge planning and, if needed, to assist client with overcoming potential barriers to attending an out-patient appointment; to occur no later than 7 days post-discharge. The Care Coordinator will be involved with facilitating an outpatient appointment (phone contact, home visits, etc) for up to 30 days, should schedule post-inpatient appointments not occur.

Community Outreach activities require organized and targeted contact with community partners. This includes marketing activities and coordination of care. Ability to create materials and presentations to individuals and groups regarding services available.

Non-essential Job Functions :

• Assist other members of the care coordination and/or case management team with paperwork requirements. Serves as a backup support for other Care Coordinators and/or Case Managers.
• Maintaining and updating active listing of resources.

Education, Licensing and Experience :

Approximately 1-2 years of experience in the social service field with mental illness or chemical dependency preferred.

Competencies, Knowledge, Skills and Abilities :

Good communication and interpersonal skills, basic knowledge of chronic mental illness, customer service, maintaining and building therapeutic relationships. Assessment skills, multi-tasking, making decisions, problem solving, intermediate computer literate, and good time management skills. Flexible and open to change.

EQUAL OPPORTUNITY EMPLOYER

Columbia River Mental Health Services is proud to be an equal opportunity workplace. We are committed to diversity and inclusion, and we seek applicants from all backgrounds to join our teams. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by law. We encourage our employees to bring their authentic selves to work and do not tolerate discrimination at the workplace.