Shift Supervisor

Shift Supervisor

MilkShake Factory has been perfecting handspun shakes and premium chocolates since 1914. Our new Preston Valley location is locally owned and operated and we're bringing the best milkshakes and chocolate North Dallas has ever seen. No fryers. No grease. Just desserts, community, and a team worth showing up for.

The Role

You're the one who keeps the shift humming. As Shift Supervisor, you lead the floor opening, closing, coaching team members, and making sure every guest leaves happy. You're not just following the recipe. You're setting the standard.

What You'll Do

• Own your shift: open/close, floor leadership, and team direction
• Train, coach, and give real-time feedback to team members
• Drive sales through sampling, upselling, and genuine enthusiasm for the product
• Craft high-quality shakes, sundaes, and dipped chocolates to standard every time
• Handle customer concerns with calm and professionalism
• Manage cash, food safety, and store organization with accuracy and care
• Keep the manager informed on team performance and anything worth flagging

What We're Looking For

• Previous customer service experience required; leadership or supervisory experience preferred
• You read the room you can adjust the team based on how busy it is
• Strong communicator, calm under pressure, and reliable
• Cash-handling experience and attention to detail
• Flexible availability including evenings, weekends, and holidays
• HS diploma or GED; able to stand for extended periods and lift up to 25 lbs

Why This Job

• Chill dress code, great team, real community
• No grease and no fryers
• Grow into management we promote from within and mean it
• Become a chocolate expert (seriously, other chocolate will never hit the same)
• Get in early - we're opening our first North Dallas location and you'd be part of building from scratch

Locally owned. Nationally backed. Come shake things up! Compensation: $12.00 - $18.00 per hour At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community

Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.