Maitre'D - Crane Club Members Lounge New York

Crane Club New York Maitre'D

Tao Group Hospitality offers competitive benefits for all full-time team members such as medical, dental, and vision coverage, 401(k) retirement program with employer match, life and disability insurance plans, ancillary insurance plans, employee assistance program, fertility & family forming support and resources, pet insurance, employee discounts, and time off and much more!

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. Essential functions of the position include, but are not limited to:

• Anticipates and accommodates all needs of the guest
• Maintains the general cleanliness and orderliness of the entrance area and entire venue
• Complies with Department of Health and company sanitation standards
• Actively takes and processes reservations
• Assists with incoming calls and answering guest questions
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
• Provides the dining room team with initial table set-up
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all appropriate menus are printed and ready for service
• Ensures that all menu books are organized with current menus
• Completes opening duties as assigned or directed
• Completes closing duties as assigned or directed
• Reports all breakage, and damage of equipment or furniture immediately to management
• Attends and participates in daily pre-service meetings, reviewing the VIPs and book for the night
• Foster and maintain relationships with regular guests
• Participates in any training sessions or departmental meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all fellow team members
• Assists and/or completes additional tasks as assigned

Training requirements:

• Tao Group Hospitality in-venue Maitre'D training

Education/working knowledge:

• Minimum 1 year Maitre'D experience or equivalent related Tao Group Hospitality experience required
• Experience in a high-volume restaurant/nightclub/lounge.

Skills / physical demands / work environment / schedule:

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Office, casino, nightclub, bar, lounge, and/or restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment