Release of Information Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.


Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


Job Summary

Iron Mountain is seeking a diligent and detail-oriented ROI (Release of Information) Specialist to join our Iron Mountain ROI team. In this role, you will be responsible for interpreting and responding to requests for protected health information while ensuring 100% compliance with privacy regulations and Service Level Agreements.
You will join a dedicated Release of Information Team focused on providing professional, accurate service to healthcare providers and their patients.

What You'll Do
In this role, you will:

• Process and fulfill complex requests for protected health information by locating records and reproducing them through scanning, faxing, or photocopying in strict accordance with legal requirements.
• Collaborate with healthcare staff, patients, and legal requestors to provide routine updates, resolve inquiries, and maintain proactive customer relationships both on-site at facilities and within Record Centers.
• Ensure total compliance with HIPAA (Health Insurance Portability and Accountability Act) and state regulations by verifying requestor types and validating authorizations to prevent any inadvertent disclosure of sensitive data.

What You'll Bring
The ideal candidate will have:

• 1-3 years of experience in customer service, records management, or a healthcare environment.
• Strong knowledge of HIPAA guidelines and the ability to interpret regulatory standards regarding the release of protected health information.
• Proven ability in data entry and multitasking , with a high comfort level using various computer tracking applications and office technologies.
• High School Diploma or General Education Development (GED) required; an Associate's Degree or Registered Health Information Technician (RHIT) certification is preferred.

What We Offer (Benefits)

• Location: Denver CO
• Monday to Friday
• Pay $17.59-$20.00 DOE
• Competitive compensation and benefits aligned with your experience.
• Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.

Ready to protect the information that matters most?

Apply Today to Join the Iron Mountain Team!

Reasonably expected salary range: $36,600.00 - $45,700.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group