Customer Enrollment Specialist - Warm Leads (No Cold Calling)

Job Description

Job Description

Customer Enrollment Specialist — Warm Leads (No Cold Calling)

$70K+ OTE | $46,000 Base + Uncapped Commission

Warm leads. No cold calling. Customers already want to buy.

Customers use our partner app to request home services like electricity, internet, TV, and security. They’ve already chosen what they want — your job is to confirm the details and finalize the setup. Customers love what we do. We’ve earned thousands of five-star reviews by making the move-in process simple.

Most specialists are on pace for $70K+ annually within 1–2 months. Top performers earn $100K+ in this role.

If you like staying busy and helping customers complete decisions they’ve already started, keep reading.

What a typical day looks like:

• Phone calls with customers who have already submitted service requests through our partner app
• Confirm their setup details and move-in timeline
• Make sure the services they selected fit their home and needs
• Recommend upgrades when they genuinely improve the customer’s setup
• Finalize the order and pass it to our processing team
• Keep clean documentation in our CRM

This is a fast-paced, high activity role with steady daily call volume.

What this Role is NOT

• Not cold calling
• Not aggressive, high-pressure sales
• Not commission-only

These are warm customers who already intend to buy. Your job is to guide, confirm, and complete the order.

What Success Looks Like

• Fast follow-up with customer requests
• Accurate order confirmations
• Clean documentation in the CRM
• Helping customers complete their purchase smoothly

Common backgrounds include:

Customer service or Call center • Retail or hospitality • Appointment setting • Inside sales support • Entry-level sales

Work Environment

Full-time, in-office role in Dallas, TX. 

• Monday - Friday schedule (with some alternate options available)
• Comfortable office call center environment
• Supportive managers and clear expectations
• Structured onboarding and training
• Team-oriented, high-energy environment

About Us

MyUtilities is an established company rapidly expanding our Dallas team. We’re a home services concierge business that partners with major referral platforms to help customers set up essential services during their move.

Requirements

• Previous sales experience not required
• 1–2+ years of customer-facing or sales experience preferred
• Comfortable handling high daily call volume and completing tasks quickly
• Strong verbal communication skills
• Ability to build rapport quickly over the phone
• Organized and detail-oriented
• Comfortable working in a performance-driven environment
• Basic computer proficiency
• Ability to rapidly toggle between a multi-line phone system, CRM software, and map/calendar tools.
• Reliable and consistent work habits
• Ability to work full-time, in-office in Dallas, TX

Benefits

• $46,000 base salary
• Uncapped sales commissions
• Typical earnings: $70,000+ annual pay within first few months
• Top performers earn significantly more ($85,000 - $100,000+)
• Paid training from day one
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k)