Customer Support Associate

Job Description

Job Description

If you’re reading this on your way from 5am spin class to festival fast-pass, you’re CELSIUS®— an everyday hustler with the essential energy to aim high, and go the extra mile wherever your goals take you.

Joyful by design, sunny by nature, and unapologetically bold. If your bestie has you saved in their phone as “Icon,” you’re ALANI NU® — confident, colorful, and bringing main-character energy to every moment.

SoCal in your soul, attitude in your stride. If gravity doesn’t stop you and “impossible” sounds more like “dare you,” you’re ROCKSTAR®— a born rebel, raising the bar with mind-body energy and zero compromise.

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Together, we’re Celsius Holdings, Inc.— a global CPG company united by three powerhouse brands and one incredibly talented team.

At Celsius, we pride ourselves on empowering our people. Every employee has a stake in our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere.

And we’re on our way to building something bigger: a category where energy isn’t just consumed, it’s lived—where performance meets personality, brand becomes community, and every can crack sparks a statement.

This is the future of modern energy. This is Celsius.

 

Ready to take your career to the next level? Join our team and redefine what it means to be energized.

CUSTOMER SUPPORT ASSOCIATE

In-Office: Based full-time at CELSIUS® Headquarters in Boca Raton, FL

People Management Responsibilities: No

Role Type: Full-Time

 

Position Overview

The Customer Support Associate plays an integral role in supporting the tremendous growth the Celsius brand is currently experiencing. The CSA works closely with the Production and Deployment Managers, warehouses, and the customer service personnel and is responsible for processing orders and shipments and monitoring their progress. This position will also include various administrative support responsibilities..

Requirements

• Minimum of 1-3 years of experience
• Proficiency in all MS Office applications (specifically Excel, Outlook & Word)
• Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written communication skills
• Ability to work independently and as part of a team
• Must be able to work in a fast-paced high demand environment where work and order volumes can fluctuate.
• Must be able to take ownership of the job responsibilities and the job duties of the role.

 

Key Responsibilities

• Process order entry, ensuring accuracy and efficiency.
• Send and track order confirmations to customers.
• Monitor, identify, and correct shipping errors as needed.
• File and follow up on claims, including recording damages, overages, and shortages.
• Provide customer service and administrative support to the Operations Team.
• Assist with department reporting and data entry.
• Perform additional duties as assigned to support operational efficiency.

Benefits

• Comprehensive Medical, Dental & Vision benefits

• Long- and short-term disability
• Life insurance
• 10 Vacation days per year subject to accrual policy
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to View email address on us.fitly.work.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.