Assistant Store Manager FT

About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands and gained ambassadors creating a community for both sports fans and fashion lovers. The company is expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe. General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Principle Duties and Responsibilities People & Training Act as Manager on Duty for scheduling issues, customer complaints, and other matters when the Store Manager is not present. Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow up when the Store Manager is not present. Administer progressive steps of discipline, including verbal and written warnings, in the absence of the Store Manager. Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and store success. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards. Schedule and staff the store, including calling in associates to work during peak periods when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals for sales and tasks, and follow up regularly. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage compliance with established company policies and procedures, including safekeeping of company inventory, funds, and property. Other duties as assigned. Customer Experience Lead and execute Selling 101 strategy to achieve KPIs and sales targets while delivering exceptional customer service. Resolve customer feedback and issues in the moment, including escalations and urgent requests, to "make it right" for customers. Offer opportunities to participate in Lids’ membership programs or special offers when live in-store through employee education. Adhere to current visual guidelines including merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with Company Dress Code Policy. Additional Principal Duties and Responsibilities Operations Execute operations-focused directives, promotions, and initiatives from Lids HQ. Understand and adhere to Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment, conduct daily audits, verify functionality, and coordinate updates or repairs as needed. Maintain store facilities and supplies by handling service requests and replenishments. Effectively manage cash, including opening and closing the till, counterfeit protection, and bank drops. Prepare store for inventory audits and assist in conducting them to confirm accuracy. Open and close the store as required following store procedures. Product & Inventory Management Protect company assets within LIDS Retail policies. Assist in preparation of store work schedules to ensure proper coverage and wage control. Follow policies to manage store inventory including receiving, transferring, price changes, and product counts. Organize the backroom to maximize efficiency and space productivity. Execute optimal layout and visual merchandising strategies, including managing activations and seasonal changes. Maintain the look and feel of the store through day-to-day VM and store actions (restock, destock, or minor VM changes). Adjust pricing signage and promotional presentation during operating hours to align with sell-through strategy. Job Required Knowledge & Skills High school diploma or equivalent plus one year of relevant experience. Ability to achieve sales results while minimizing loss. Strong interpersonal and verbal communication skills. Ability to operate a computer and related software. Ability to lift up to 50 pounds. Ability to climb a ladder and work with hands overhead. Standing for up to 100% of the work time. Ability to work unsupervised. Preferred Job Required Knowledge & Skills Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary. Full-time assistants are eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k). Education Reports To Store Manager For California-based roles: Annual pay ranges may fall between $33,280 - $68,640. You may also be offered a bonus, and other benefits. EEO Statement Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on race, color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Notice to Applicants In connection with your application, we collect information that identifies you. The categories of Personal Information collected include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We use these for human resources and other business management purposes, including identifying and evaluating you as a candidate, recordkeeping, conducting background checks as permitted by law, analytics, and ensuring compliance with applicable legal requirements and Company policies. Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application, please email onboarding support at lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is for individuals seeking accommodation when applying for a career at Lids. #J-18808-Ljbffr