Assistant Store Manager

Location Memphis, TN Job Overview As an Assistant Store Manager (ASM), you’ll support our customers through financial needs while gaining hands‑on experience running a store. You’ll develop leadership skills by driving account management, customer outreach, and risk management. The role is performance‑driven, people‑first, and offers growth potential. Title Assistant Store Manager Compensation Hourly wage: $16.00 per hour. Total compensation includes base pay and additional benefits. Benefits & Perks Paid on‑the‑job training and a comprehensive new‑hire program. Access to a learning management system with e‑learning modules. Cross‑brand training for career mobility across 11 brands. Key holder program focused on leadership development. Performance‑based career advancement. Educational reimbursement program. Multiple medical insurance options, including telemedicine and HSA/FSA. Traditional 401(k) and Roth 401(k) with generous match. Company‑Sponsored life and AD&D insurance. Self‑pay voluntary benefits: dental, vision, short‑term & long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance. Access to mental health resources, life coaching, and an Employee Assistance Program. Discount marketplace with exclusive retailer discounts. Paid time off beginning at 12 days in year one. Key Responsibilities Maximize customer success by offering suitable financial services. Assess transaction risk, process loan/pawn applications, check cashing, and ancillary products. Conduct daily call campaigns to market services and build new business. Oversee account management and recovery, including collection calls. Maintain accurate customer data in the POS system. Coach and develop Customer Service Representatives to meet quality standards. Perform off‑site duties such as vehicle appraisals, store errands, and external marketing. Meet performance standards through B2B partnerships, referrals, and community events. Follow opening/closing procedures and manage vault and cash drawer. Ensure compliance with policies, state and federal laws, conduct audits, and compile financial reports. Maintain store appearance and cleanliness, and coordinate maintenance. Work efficiently in a fast‑paced environment, handling multiple tasks. Perform additional tasks as directed by leadership. Maintain a full‑time schedule, including weekends (40+ hrs/week). Qualifications High school diploma or equivalent. Minimum one year of customer service, sales, or retail experience. At least three months of supervisory, key holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency with phones, POS, Microsoft Office, and other computer systems. Minimum age 18 (19 in Alabama). Valid driver’s license, auto insurance, and personal vehicle available during work hours. Background check required. Physical ability: standing up to 90% of time, moving up to 25 lbs, operating mechanical controls. Preferred Qualifications Management experience in retail, convenience store, grocery, finance, or related industry. Experience in check cashing, document verification, or money order processing. Bilingual (English/Spanish) is a plus and may be required in certain locations. Workplace Awards & Recognition Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latino employees by HLPA (2023–2025); named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Company Purpose Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S., offering short‑term financial services through more than 1,500 stores in 24 states and online in 20 states. Equal Opportunity Statement The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. The Community Choice Financial® Family of Brands will not request banking or payment information during interview or hiring, nor will it conduct a text‑message interview; official email correspondence will come from @ccfi.com. In‑store positions are in person only. #J-18808-Ljbffr