Public Safety Dispatcher

Job Description and Duties

Golden Gate Communications Center (GGCC) is a public safety answering point. PSD’s answer 9-1-1 calls, public and allied agency calls, and make out-going calls to service providers, allied agencies and citizens. This classification requires a certified net typing speed of 40 words per minute.

You will find additional information about the job in the .

Working Conditions

GGCC is on the 3/12 alternate work week with quarterly seniority shift and RDO sign ups.

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.
• The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired.

• Incumbents currently in the classification who are eligible to transfer shall upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, form to this job control. The most senior same-class transfer applicant who responds by the final filing date shall be selected. CHP 220N link:
• This position requires the ability to type at a minimum speed designated on the Classification Specifications (link available in the minimum requirements section).  You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed prior to being hired.  Additional information regarding acceptable typing tests:
• Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

• The CHP utilizes their own Public Safety Dispatcher certification list. Applicants must meet the minimum qualifications for the Public Safety Dispatcher classification to be eligible to take the examination. To obtain certification list eligibility, please view the examination bulletin link at  and follow all instructions. In addition to applying for the examination, applicants MUST submit an application to this Job Control in order to be considered for the position.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays. Employees must be able to work independently and cooperatively with a large group of people; perform multiple tasks simultaneously in a fast paced work environment; work under stress and maintain composure; hear in the presence of significant background noise; retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely; speak over the radio/telephone quickly and be easily understood; communicate effectively; adapt quickly to a variety of personalities and situations; give professional and courteous service to every contact; determine officers welfare from voice inflection; establish priorities and take appropriate action; extract critical information from incoming calls and take effective action; anticipate officers need for assistance and act clearly and quickly; type information into a computer quickly and accurately while receiving verbal information; recognize standard alpha-numeric sequences.

Benefits

Public Safety Dispatchers/Operators are members of Bargaining Unit 7 and are eligible for excellent medical, dental and vision benefits as well as a great state retirement with additional options of 401K/457 plans. For more information visit:

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-519732) and/or position number 388-318-1663-XXX on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Criminal Record Supplemental Questionnaire