Administrative Assistant

Service Operations Coordinator

Join a high-impact operations team where you will play a critical role in driving service efficiency, improving turnaround times, and ensuring a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about continuous improvement and operational excellence.

What You'll Do

• Work Intake & Order Management
• Own intake of internal and external service/repair requests
• Validate job requirements (specs, materials, timelines)
• Create, prioritize, and release work orders
• Scheduling & Capacity Planning
• Build and maintain daily and weekly service schedules
• Align workload with technician and engineer capacity
• Identify bottlenecks and adjust schedules accordingly
• Project Coordination
• Track service jobs from intake through completion
• Manage timelines, milestones, and dependencies
• Communicate updates and escalate risks as needed
• Ordering & Tracking
• Coordinate ordering of parts and materials for service jobs
• Track parts availability and ensure timely delivery
• Partner with supply chain and inventory teams to prevent shortages
• Data, Reporting & KPIs
• Maintain tracking systems (e.g., Limble)
• Monitor and report KPIs such as OTD, TAT, and backlog
• Support root cause analysis and trend identification
• Process & Continuous Improvement
• Develop and maintain SOPs
• Identify inefficiencies and implement Lean improvements
• Standardize workflows and intake processes
• Cross-Functional Collaboration
• Partner with Customer Service, Production, QA, Engineering, and Shipping
• Ensure alignment on priorities, timelines, and issue resolution

What You'll Need

Required Qualifications

• 3+ years in operations coordination, service scheduling, or similar role
• Experience with work order systems or CMMS tools
• Strong organizational and prioritization skills
• Ability to manage multiple projects simultaneously
• Strong communication and stakeholder management
• Data-driven decision-making
• Detail-oriented with high accuracy
• Problem-solving and critical thinking

Preferred Qualifications

• Experience in manufacturing, repair, or technical service environments
• Knowledge of Lean, process improvement, or operations best practices
• Familiarity with inventory, materials planning, or supply chain coordination

Schedule

• Full-time role
• Working during standard operating hours (aligned with service operations)
• May require flexibility based on workload or urgent priorities

Physical Requirements

• Prolonged periods of sitting and computer work
• Occasional standing or walking within service or production areas
• Ability to lift light materials (up to ~15 lbs) as needed
• Ability to access and navigate operational workspace

At Rio Grande, our employees are the heart of our more than 80-year legacy in Albuquerque, New Mexico. Our culture is guided by our 3R principles: Respect, Responsibility, and Results. We believe in a bias to action mindset that turns ideas into outcomes and in empowering employees to take initiative, grow through continuous learning, and making meaningful impacts every day. Recognized as a 2025 Platinum Award Family Friendly Business, we promote a work-life balance, clear expectations, and a supportive environment, including quality benefits, robust wellness resources, and an onsite fitness facility. Through our employee recognition and community involvement, we celebrate individuality, foster belonging, and ensure every voice is valued. A career at Rio Grande offers more than a job. You'll join a workplace where your contributions matter and your growth is supported. Your work will help shape the future of the company and support our customers and industry.

Diversity, Equity, Inclusion and Belonging:

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward:

Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company:

Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R's, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.

Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.