Key Account Manager

Naviron is pleased to partner with a fast-growing fintech SaaS company that helps some of the world's largest financial firms manage compliance, streamline workflows, and reduce risk. They're looking for a Key Client Success Manager to own relationships with their largest and most complex accounts. This is a high-visibility role for someone who can build executive relationships, demonstrate measurable customer value, and drive retention across a strategic book of business. This is a hybrid role with 3 days/week in-office in Austin, TX. What you'll do: Own a portfolio of high-value enterprise accounts, including success plans, adoption strategy, executive reviews, and retention Build relationships across multiple stakeholders within each account, from day-to-day users to executive sponsors Establish clear success metrics and demonstrate the business value and ROI customers are getting from the platform Lead executive business reviews that highlight results, adoption trends, risks, and opportunities Partner closely with Key Account Directors on account strategy, identifying expansion opportunities and surfacing renewal risks Take ownership of at-risk accounts, coordinating internal teams and executive stakeholders to develop and execute recovery plans Use AI tools to streamline account research, meeting preparation, reporting, and customer insights What you have: 5+ years in enterprise Customer Success or Account Management, managing strategic accounts and owning retention outcomes SaaS experience, ideally working with enterprise customers and complex products or workflows A track record of leading executive-level business reviews and tying product adoption to measurable business outcomes Experience managing multiple stakeholders within large accounts and building relationships beyond a single point of contact Strong communication skills, with the ability to translate complex data and product usage into clear business recommendations A proactive, ownership-driven approach to managing accounts, identifying risks early, and solving problems independently Experience using AI tools in your day-to-day workflow Experience with Salesforce, Gong, or similar customer success and revenue tools is a plus Familiarity with financial services, compliance, or regulated industries is a plus #J-18808-Ljbffr Naviron, Inc.