Title Express Processor ( Remote)

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Overview The Title Express Processor assists auto insurance companies with the procurement of vehicle titles and related paperwork, and works with financial institutions and vehicle owners. Responsibilities Open and scan incoming mail. Answer call queue, provide basic TE questions, claim updates, and direct callers appropriately. Create and send Total Loss Packets with documents required by state guidelines. Make Initial Lien Holder calls to secure payoff information, Letters of Guarantee, and copies of title. Call owners/insureds to notify them of the packet that will be sent. Follow‑up with owners/insureds on needed or corrected documents. Follow‑up with Lien Holders for documents listed in the initial call. Send revised packets to owners/insureds as needed. Maintain internal cycle times and meet auditable criteria. Review mail to ensure documents are compliant with state guidelines. Launch “Okay to Pay” to the insurance company after final review for compliance. Monitor a shared inbox to ensure tasks and directives are addressed and completed per company policy, timelines, and contractual obligations. Perform other tasks as assigned by management. Qualifications Minimum 1 year of office customer service experience. High school diploma or equivalent. Proficient with basic office equipment and Microsoft products. Ability to identify and analyze vehicle title documents within company and state guidelines. Experience working closely with state DMV and lien holder entities. Problem‑solving skills. Ability to multi‑task and manage a 10‑key proficiency. Works effectively in a fast‑paced environment. Excellent written and verbal communication skills. Strong customer service attitude. Basic math skills. Ability to delegate, prioritize workflow and work independently or in a team. Fluent in English (reading and writing). Valid driver’s license. Occasional overtime as needed. Pay $20.26 - $22.84 per hour. Benefits Medical, Dental, and Vision insurance. 401k with company match. Employee Stock Purchase Plan (ESPP). Employee Assistance Program (no cost to you). Vacation and sick pay. Paid company holidays. Life and AD&D insurance. Discounts and additional employee benefits. E‑Verify Program Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E‑Verify program (for U.S. applicants and employees only). Right to Work Copart is a U.S. employer that complies with all federal and state laws regarding employment eligibility. #J-18808-Ljbffr