Radiologist Support Specialist

Radiology Support Specialist

RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. Radiology Support Specialist duties may include answering inquiries, resolving problems, fulfilling requests and database queries. This is 100% remote position working 40 hours per week. Shifts are Monday-Friday from 12:00AM to 8:30PM EST, with rotating weekends and holidays.

Essential Functions and Accountabilities:

• Deliver client satisfaction through effective resolution of client calls
• Efficient drafting of X-Rays and verification of cross sectional exams
• Efficient remediation of studies on the RSS exceptions work list
• Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team
• Effective execution of critical finding and super-stat requests
• Focus on assigned duties in a high volume client service center
• Utilize multiple information systems to verify the availability of diagnostic information
• Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
• Owns issues through verified resolution
• Establish effective working rapport with clinical team including physicians
• Build effective relationships and work environment with teammates
• Generate process improvement ideas and take action on ideas
• In performance of all duties, acts in accordance with the company's mission, vision and values
• Adheres to the company's code of conduct

Other duties as assigned.

Required:

• High school diploma or GED

Preferred:

• An associate or bachelor degree in business or healthcare administration or other related field
• 1 year of experience in a healthcare setting or customer service role
• Radiology Certification a plus

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.