Director of Resident Care

About LakeHouse Senior Living LakeHouse Senior Living operates care and lifestyle‑focused Independent Living, Assisted Living, and Memory Care communities across five states, serving thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead. As part of one of the largest senior living families in the United States, LakeHouse communities have earned Great Place to Work certifications from 2022–2026. At LakeHouse, purpose thrives, culture unites us, and leadership matters. We continually invest in learning and development opportunities that empower our Team Members to grow personally and professionally while making a meaningful impact in the lives of seniors. Position Summary The Director of Health & Wellness (DHW) serves as the clinical leader of the community, responsible for overseeing the overall health, wellness, and quality of care provided to residents. This role combines strong clinical expertise with hands‑on leadership, coaching, team development, regulatory oversight, and operational partnership. The DHW leads and develops the clinical team while fostering a culture centered around compassion, accountability, excellence, and resident‑centered care. This leader partners closely with the Executive Director and department leaders to ensure clinical excellence, regulatory compliance, resident satisfaction, and team engagement across the community. This position requires a leader who can effectively coach and mentor nurses and caregivers, navigate challenges with professionalism and urgency, and create an environment where residents and Team Members feel supported, safe, and valued. Essential Duties and Responsibilities The following duties are representative of the position but are not all‑inclusive. Additional responsibilities may be assigned as needed. Clinical Leadership & Resident Care Provides overall leadership and direction for the clinical operations of the community. Ensures residents receive high‑quality, compassionate, and individualized care consistent with company standards and regulatory requirements. Oversees resident assessments, service plans, care updates, and wellness documentation. Identifies changes in resident condition and ensures appropriate interventions, communication, and follow‑up occur timely. Leads the clinical team in delivering resident‑centered care while promoting dignity, independence, and quality of life. Maintains consistent communication with residents, families, physicians, pharmacies, and outside providers regarding resident care needs and changes in condition. Oversees medication management processes and partners with pharmacy consultants to ensure safe and effective pharmaceutical services. Ensures resident service plans are updated according to state regulations and community standards. Leadership & Team Development Serves as a coach, mentor, and leader to nurses, caregivers, and clinical support staff. Builds a strong clinical culture focused on accountability, teamwork, professionalism, and compassion. Provides ongoing coaching, education, and performance development to improve clinical outcomes and team performance. Conducts clinical training and supports the onboarding and continued development of new Team Members. Partners with leadership to address staffing needs, retention efforts, employee engagement, and performance management. Leads by example and actively supports a positive and collaborative work environment. Compliance & Quality Assurance Ensures compliance with all federal, state, and local regulations related to resident care and clinical operations. Oversees incident reporting, investigations, trend analysis, and implementation of corrective action plans when needed. Conducts audits and monitors clinical systems to ensure documentation accuracy and operational readiness. Partners with community leadership to maintain survey readiness and strong regulatory performance. Promotes resident safety initiatives and infection prevention practices throughout the community. Operational Partnership Partners with the Executive Director and department leaders to support overall community operations and resident satisfaction. Collaborates with the Business Office regarding care level changes and applicable billing updates. Oversees clinical staffing schedules to ensure appropriate coverage and continuity of care. Maintains adequate clinical supplies and equipment necessary for resident care operations. Participates in an on‑call rotation and responds appropriately to clinical emergencies or operational needs. Supervisory Responsibilities Directly supervises Licensed Nurses, Caregivers, Medication Technicians, Certified Nursing Assistants, and other assigned clinical Team Members. Carries out supervisory responsibilities in accordance with organizational policies, company expectations, and applicable laws, including: Interviewing and hiring Coaching and counseling Performance management Staff development Scheduling and staffing oversight Training and mentorship Conflict resolution Accountability and corrective action Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Licensed Practical Nurse (LPN) or Registered Nurse (RN) in good standing required; RN preferred. Minimum of one (1) year of nursing leadership experience required. Senior Living, Assisted Living, Memory Care, or Long‑Term Care experience preferred. Experience leading teams, coaching staff, and managing clinical operations strongly preferred. BLS Certification required. Knowledge, Skills, and Abilities Strong leadership presence with the ability to coach, mentor, and motivate teams. Ability to lead through change, manage challenges, and make sound clinical decisions in fast‑paced environments. Strong knowledge of state regulations, compliance standards, and resident care practices. Excellent communication and interpersonal skills with the ability to build trust and partnerships with residents, families, physicians, and Team Members. Ability to prioritize multiple responsibilities while maintaining attention to detail and regulatory compliance. Strong critical thinking, organizational, and problem‑solving skills. Proficiency with electronic health records and Microsoft Office applications. Competencies Leadership & Accountability Clinical Excellence Coaching & Team Development Resident‑Centered Care Communication & Relationship Building Operational Awareness Professionalism & Integrity Adaptability & Critical Thinking Physical & Environmental Requirements The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this role. Frequently required to stand, walk, bend, reach, lift, and assist residents. Ability to lift up to 50 pounds independently and up to 100 pounds with assistance. Ability to push wheelchairs and assist with resident mobility as needed. May be exposed to bloodborne pathogens, infectious diseases, chemicals, and unpleasant odors. Work is primarily performed indoors within a climate‑controlled environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Benefits In addition to a rewarding career and competitive compensation, LakeHouse Senior Living offers a comprehensive benefits package for eligible Team Members, including: Medical, Dental, and Vision Insurance Life and Disability Insurance Paid Time Off and Paid Holidays 401(k) with Company Match Employee Assistance Program Career Development & Growth Opportunities Supportive Team Culture Thank you for your interest in joining the LakeHouse Senior Living team. We are committed to building communities where residents thrive and Team Members grow in purpose and leadership. No agencies, please. We do not accept unsolicited resumes from agencies.

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