Remote Member Experience Escalations Lead
TXHB
Brooklyn, NY
- Remote job
TXHB is seeking a skilled Member Experience Escalation Advocate/Team Lead to resolve complex service escalations and mentor staff. You will investigate issues, coordinate with TPAs and benefit providers, and train teammates to improve the member and employee experience. The role demands excellence in de-escalation, strong communication, and deep knowledge of TXHB benefits and eligibility rules. Remote work in the US is supported, with standard business hours and potential peak-time coverage. #J-18808-Ljbffr TXHB
Vacancy posted 1 day ago
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