BDC Receptionist

Service Bdc Receptionist

Do you enjoy helping customers and staying engaged in a structured environment? We are seeking an energetic and dependable individual to join our Business Development Center as a Service BDC Receptionist.

This role serves as the primary point of contact for all incoming dealership calls, assisting customers, directing calls to the appropriate departments (sales, service, parts, body shop, etc.), and scheduling service appointments. You will also support daily operations through outbound follow-up, filing, and general administrative tasks.

This position is best suited for someone who is comfortable working at a desk, handling phone communication throughout the day, and staying focused during both busy and slower periods.

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401k
• Paid Training
• Employee discounts on products and services

Responsibilities

• Answer and manage all inbound dealership calls across departments
• Route calls efficiently to the appropriate team members
• Schedule and manage service appointments
• Make warm outbound calls (appointment reminders, follow-ups, check-ins)
• Provide general information and assist customers with questions
• Complete filing and other organizational tasks
• Assist with additional administrative duties and projects as assigned
• Respond to occasional online inquiries
• Utilize tracking/CRM systems daily
• Support service advisors and dealership staff as needed

What to Expect in This Role

• Desk-based position with a strong focus on phone communication
• Call volume varies some periods are fast-paced, others are slower
• During slower times, employees are expected to remain at their workstation, stay available for calls, and complete assigned tasks
• Requires reliability, organization, and comfort balancing phone work with administrative support

Skills / Requirements

• Customer service experience preferred (call handling is a plus)
• Strong communication skills and professional phone presence
• Positive, dependable, team-oriented attitude
• Comfortable working at a desk for extended periods
• Basic computer skills and ability to learn internal systems
• Strong organizational and multitasking abilities
• Clean driving record & valid driver's license

About Us

At Alexandria Motors, part of the Rydell Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Alexandria Motors is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.