Patient Care Coordinator

Patient Care Coordinator

Reports To: Office Manager

Employment Type: Full-Time

Schedule: Monday Friday

Position Summary:

The Patient Care Coordinator is the first and last point of contact for patients and plays a key role in delivering an exceptional patient experience. This role is responsible for managing front desk operations, scheduling, patient communication, and administrative support.

The ideal candidate is friendly, professional, detail-oriented, and committed to providing excellent customer service in a fast-paced dental office environment.

Key Responsibilities:

Patient Experience & Customer Service

• Greet patients warmly and professionally upon arrival
• Create a welcoming, calm, and organized front desk environment
• Assist patients with questions regarding appointments and office policies
• Handle patient concerns with empathy, discretion, and professionalism
• Ensure patients feel valued and cared for throughout their visit

Scheduling & Appointment Management

• Schedule, confirm, and reschedule patient appointments efficiently
• Maintain accurate appointment calendars and manage daily patient flow
• Send appointment reminders and follow up on missed appointments
• Coordinate with clinical staff to optimize scheduling and minimize wait times

Administrative & Front Desk Duties

• Answer incoming phone calls, texts, and emails promptly and courteously
• Verify patient demographics, forms, and documentation
• Maintain organized patient records and update information as needed
• Collect co-payments and balances at check-in/check-out
• Process payments and provide receipts

Financial & Insurance Support

• Verify insurance benefits and patient information
• Assist patients with general questions about coverage and billing
• Support basic financial conversations in a clear and professional manner

Office Support & Compliance

• Maintain a clean, professional front desk and waiting area
• Follow HIPAA and office privacy policies at all times
• Assist with office projects and additional administrative tasks as needed
• Support teamwork and contribute to a positive office culture

Qualifications & Skills

Required

• High school diploma or equivalent
• Strong customer service and communication skills
• Professional demeanor and positive attitude
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Comfortable using computers, phone systems, and scheduling software

Preferred

• Previous dental, medical, or healthcare front desk experience
• Familiarity with dental software
• Knowledge of dental insurance and billing procedures
• Bilingual skills (a plus, not required)

Personal Attributes

• Friendly, approachable, and patient-focused
• Reliable, punctual, and detail-oriented
• Calm under pressure with strong problem-solving skills
• Team player with a service-oriented mindset

Benefits

• Health Insurance (after 90 days)
• PTO annually
• Simple IRA with employer match
• CE reimbursement based on approval