ACCOUNT MANAGER

Description:

Become a Relationship Champion: Account Manager

JOB TITLE: Account Manager (AM)

DEPARTMENT: Collections / Retention

REPORTS TO: The Collections Manager/Store Manager

THE MISSION

You are the ultimate advocate for our customers! Your goal isnt just to "collect payments"its to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

HOW YOULL BRING THE MAGIC

The Customer Success Coach

? Relationship Master: Youll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.

? Win-Win Negotiation: When an account falls behind, you don't just "call"you connect.

You find creative solutions that help the customer keep their gear while protecting the business.

? Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!

Collectors Work Station & Outreach Pro

? The "Bucket" Specialist: Youll own your specific customer lists like a pro. Whether it's following up on returns at the 5-week mark or re-engaging a lost customer, you stay active and intentional.

? No Mass Texting: You keep it personal. No copy-pasting here! You use your words to build real rapport and trust.

? Proactive Probing: Every conversation is an opportunity. Youre always looking for ways to add more value to the customers home. (new agreements)

Asset Protection Hero

? Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check-in or a professional retrieval, you represent the brand with total class.

? Accuracy Expert: You keep customer records razor-sharp. Every interaction is documented, and every payment is processed with precision.

DO YOU HAVE THE RIGHT STUFF?

? Elite Communicator: You can talk to anyone, anywhere, about anything. Youre persuasive, empathetic, and firm when you need to be.

? Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.

? Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.

? Tech-Savvy: You can navigate our CRM and POS systems with your eyes closed.

THE PERKS

? The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!

? Independence: Youll spend time in the office and in the community. No two days are the same.

? Professional Growth: This role is the ultimate training ground for future leaders.

THE BOTTOM LINE: If youre a people person who loves solving puzzles and winning for your team, youre the Account Manager weve been looking for. Lets go create some magic!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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