Head of Delegated Authority Management, North America Programs & Delegated Authority

This role is posted as a range between two levels with final grade level determined based on the selected candidate’s experience. The salary range reflects the lesser of two levels. Job Description North America Programs & Delegated Authority has been tasked with scaling from ~$200M to $1B in GWP by 2030. The Head of Delegated Authority Management is a key leadership role responsible for building the governance, diligence, onboarding, risk monitoring, and offboarding capabilities needed to support that growth. The role owns the end-to-end execution of the delegated authority management framework for North America, ensuring delegated arrangements are evaluated, approved, launched, monitored, and exited in a controlled, consistent, and scalable way. This includes new opportunity diligence, partner approval, onboarding readiness, ongoing governance, delegated authority risk monitoring, issue escalation, audit coordination, control oversight, and offboarding. The role will also own the agenda and orchestration of the North America Delegated Authority Committee, including materials coordination, decision tracking, escalation items, and follow-up actions. The committee is chaired by the North America CUO, President of Ironshore, and President of North America Programs & Delegated Authority. This leader will coordinate across Underwriting, Operations, Claims, Finance, Actuarial, Compliance, Legal, Reinsurance, and other key stakeholders to ensure delegated authority processes align with Office of Underwriting standards, regulatory expectations, risk appetite, controls, and business objectives. The role does not own underwriting strategy or portfolio performance; it owns disciplined execution and transparency across DA governance, due diligence, onboarding, risk monitoring, and offboarding. Delegated Authority Governance & Controls Implement, execute, and support the refinement of the delegated authority management framework established by the Office of Underwriting across North America Programs, plus select DA business supported across other profit centers Translate Office of Underwriting DA standards into clear department‑level procedures, governance routines, controls, and escalation processes Ensure delegated arrangements are evaluated, approved, launched, monitored, and exited in a consistent and controlled way Monitor alignment of DA partners, authorities, controls, and governance practices to Liberty’s strategy, appetite, and Office of Underwriting expectations Serve as the senior escalation point for complex DA governance, control, partner, or operational issues North America Delegated Authority Committee Own the agenda and orchestration of the North America Delegated Authority Committee Partner with the committee chairs ‑ NA CUO, President of Ironshore, and President of North America Programs & Delegated Authority ‑ to set priorities and focus areas Coordinate materials, stakeholder input, decision tracking, escalations, and follow-up actions Ensure committee decisions, approvals, open items, and remediation actions are documented and tracked to completion Diligence & New Opportunity Assessment Lead the DA diligence process in partnership with Programs underwriting leads and relevant functional partners, including Claims, Operations, Finance, Actuarial, Compliance, Legal, Reinsurance, Data, and Technology Ensure diligence is completed consistently across new MGA, MGU, PA, coverholder, TPA, fronting, reinsurance, and delegated underwriting opportunities Coordinate cross‑functional review and sign‑off, ensuring key risks, assumptions, open items, and approvals are clearly documented Support underwriting leads in determining whether proposed delegated arrangements fit Liberty’s strategy, appetite, performance expectations, risk tolerance, and operational capabilities Onboarding & Operational Readiness Own the onboarding framework for new DA partners and programs across North America Programs, partnering with key stakeholders to ensure launch readiness Define launch requirements across contracts, authority parameters, underwriting controls, claims setup, bordereaux readiness, reporting, finance, reinsurance, compliance, audit planning, and operational contacts Establish onboarding checklists, launch gates, issue logs, readiness reviews, and post‑launch governance routines Ongoing Oversight, Risk Monitoring, Audit & Compliance Oversee holistic DA risk monitoring across North America Programs, including authority compliance, claims controls, operational quality, audit outcomes, data quality, issue remediation, and emerging control risks Ensure functional reviews are completed by the appropriate owners ‑ including Claims, Compliance, Legal, Operations, Reinsurance, and Data stakeholders ‑ and coordinate outputs into a consolidated view of partner risk and control health Lead escalation and remediation of complex or recurring DA issues, ensuring clear ownership, timelines, and senior visibility Offboarding, Runoff & Exit Management Manage the offboarding framework for partners, programs, and facilities that no longer fit Liberty’s strategy, appetite, performance expectations, or control standards Coordinate runoff and exit plans across Underwriting, Claims, Operations, Finance, Legal, Compliance, Reinsurance, and other critical stakeholders Track offboarding progress, open issues, residual risks, and escalations through completion Leadership and Team Development Build, lead, and develop a high‑performing DA management team supporting North America Programs Set clear roles, responsibilities, service standards, development plans, and accountability Create a disciplined, service‑oriented culture that balances growth, partner experience, governance, risk control, and execution The selected candidate should live within 50 miles of our Boston, MA; Chicago, IL; New York, NY; or Atlanta, GA office to be able to come into the office two days per week. Qualifications 8+ years of experience in delegated authority, MGA / MGU / program business, underwriting governance, insurance operations, compliance, audit, or related insurance roles, preferably supporting program business Strong understanding of delegated authority operating models, including MGA / MGU / PA / coverholder relationships, underwriting authority, claims authority, bordereaux, audit, controls, partner oversight, onboarding, and offboarding Experience implementing governance frameworks and controls across delegated authority business, including translating enterprise standards into practical department‑level procedures, routines, and escalation processes Experience coordinating diligence and onboarding for new delegated authority partners, working with underwriting leads and functional partners across Claims, Operations, Finance, Actuarial, Compliance, Legal, Reinsurance, Data, and Technology Demonstrated ability to manage ongoing risk monitoring, including partner reviews, authority compliance, issue tracking, audit coordination, remediation plans, KPIs, KRIs, SLAs, and senior management reporting Strong stakeholder management skills, with the ability to coordinate across multiple functions, ensure appropriate owners complete required reviews, and synthesize outputs into a holistic view of partner risk and control health Strong analytical and problem‑solving skills, with the ability to use operational, audit, compliance, claims, and performance information to identify emerging risks and drive action Comfort operating in a matrixed environment, with ability to collaborate with London / international DA teams to share best practices or support global delegated authority opportunities when required Strong written and verbal communication skills, including the ability to present complex governance, operational, and risk issues clearly to senior stakeholders and committee chairs Leadership experience managing teams, vendors, cross‑functional working groups, or governance forums preferred Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. About Us At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco #J-18808-Ljbffr Liberty Mutual Insurance