Relocation Coordinator

Relocation Coordinator

The Talent Globalization Coordinator- Travel/Relocation Coordinator position helps deliver a corporate service to a multi-national population of international assignees and domestic employees. Guidelines for processes are outlined by our corporate client and must be adhered to. This position requires excellent client-facing customer-service skills for interaction with clients, vendors, and the relocatee, professional communication skills; expense auditing, and the ability to manage numerous files at once. Will require familiarity with several internal platforms- training will be provided.

Key Responsibilities (Travel Management):

• Coordinate domestic and international travel arrangements for employees, assignees, and business travelers in accordance with client travel policies and contract requirements.
• Serve as the primary point of contact for travel-related inquiries and coordinate with travelers, travel vendors, airlines, hotels, and transportation providers to ensure seamless travel execution.
• Review travel requests and itineraries for policy compliance, budget alignment, and required approvals.
• Monitor travel schedules and provide support for itinerary changes, cancellations, travel disruptions, and urgent travel requirements.
• Maintain accurate travel records, authorizations, and supporting documentation within company and client systems.
• Audit travel-related expenses and receipts to ensure compliance with company policies, client requirements, and contractual obligations.
• Coordinate travel logistics for onboarding, training events, conferences, site visits, and contract-related activities.
• Track travel expenditures against approved budgets and communicate potential variances to management.
• Ensure travelers receive all required travel documentation, instructions, and pre-travel information, including visa and passport requirements when applicable.
• Generate travel reports and metrics related to travel activity, expenditures, compliance, and vendor performance.

Key Responsibilities:

• Assist with support of domestic and international corporate employees and guide through relocation process, creating an excellent customer experience.
• Is the customer facing representative for PZI relocation management company.
• Review domestic and international relocation authorizations from corporate clients.
• Work with travel vendors for approved services, itineraries, and budget items.
• Point of contact for client, relocatee, vendor, and Relocation group regarding relocation questions or issues.
• Monitors policy compliance during entire relocation process.
• Responsible for maintaining compliance of the relocation budget for relocatee.
• Initiates authorizations to service provider through data entry to portal.
• Ensure established client relocation policies are followed.
• Understands entitlements and benefits allowances.
• Gains approvals for exceptions to policy during relocation process.
• Ensures completion of assignments by relocatee and vendors.

Results/Accountabilities (Travel Management):

• Ensures travel arrangements are completed accurately, efficiently, and in compliance with company, client, and contractual requirements.
• Maintains timely communication with travelers, clients, and vendors to resolve travel-related issues and minimize operational disruptions.
• Monitors travel expenditures and identifies potential budget concerns or policy exceptions for management review.
• Maintains complete and accurate travel records to support audits, reporting requirements, and contract compliance.
• Provides proactive travel support to employees and stakeholders throughout the travel lifecycle, from authorization through trip completion.

Results/Accountabilities:

• Initial point of contact for relocatee, client, and vendor issues and will establish communication lines between all parties to the appropriate final point of contact.
• Communicates issues and costs to client Relocation group where appropriate.
• Will require ongoing monitoring of incoming relocation initiation authorizations via email.
• Assists in answering questions, solving conflicts with policy or vendor issues.
• Will provide weekly progress reports to clients. This position requires attention to detail, accuracy, and proactive work habits.
• Compliance with company and client's policy and procedures.
• Provides exceptions: out of policy/procedures under the direction of your line supervisor.

Relationships with Others' Jobs (Travel Management):

• Collaborates with Human Resources, Finance, Contracts, Program Management, Security, and Operations teams to coordinate travel requirements.
• Serves as the liaison between travelers and travel service providers, including travel management companies, airlines, lodging vendors, and transportation providers.
• Works closely with Accounts Payable and Finance teams to ensure accurate travel expense processing, reconciliation, and invoicing.
• Provides travel status updates, budget reports, and compliance information to management and client representatives as required.

Relationships with Others' Jobs:

• Will be working in while most of the team is in US domestic zones. Will require a flexible schedule and self-regulating hours.
• Provides regular updates to corporate HR and management teams.
• Tracks, actions, records into EGL® and other systems and measures activities throughout the assignment lifecycle as detailed in the corporate client operations guides.
• Works with vendors to ensure deliverables and execution.
• Follow up with Accounts Payable to ensure proper auditing and invoicing.

Qualification Profile (Travel Management):

• Experience coordinating domestic and international travel, corporate travel programs, or travel management services preferred.
• Knowledge of travel booking systems, expense management platforms, and travel policy administration. Experience with Conferma is a plus.
• Familiarity with passport, visa, and international travel documentation requirements preferred.
• Strong organizational and multitasking skills with the ability to manage multiple travelers, itineraries, and deadlines simultaneously.
• Experience monitoring travel budgets, auditing expenses, and ensuring compliance with corporate or government travel policies.

Qualification Profile:

• Transportation service provider or vendor experience preferred.
• Excellent communication skills and customer-service mindset.
• Proficient in all Office 365 Suites.
• Ability to work independently, identify problems/ develop solutions.
• Ability to compose original correspondence, draft reports, have effective interaction with people, and to communicate ideas and receive and process information from others.

Physical Requirements and Environmental Conditions:

The physical requirements and environmental conditions of this position consist primarily of:

• Visual acuity using a computer monitor for extended time (up to 8 hrs. per day).
• Continuous mental and visual attention, requiring constant alertness or activity.