Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative Advance, NC Animal Hospital of East Davie is seeking an outgoing Client Service Representative to serve as the welcoming face of our boarding and grooming facility. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services for everything from routine wellness visits to urgent care, boarding, and grooming through our Davie Dog House. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients know you by name and you genuinely love coming to work. Schedule and compensation: Compensation: $15 - 17 per hour, for each hour worked Schedule: This is a full-time position with a set, predictable schedule Monday, Tuesday, Wednesday, and Friday. Shifts rotate between 6 and 10 hours depending on the day, totaling approximately 3032 hours per week. You'll always know when you're coming in, and you'll have Thursdays and weekends to recharge. No on-call requirements. Full-time Benefits Package*: Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program (EAP) 401k with company match Paid time off in accordance with site policy and applicable law Personal pet discount *Part-time team members may be eligible for limited benefits in accordance with company policy and state law Minimum qualifications and skill set: 1+ years of experience in a customer service, reception, or client-facing role Previous veterinary receptionist or healthcare-related front-desk experience preferred Experience with boarding and grooming facilities is preferred Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clients Experience working with veterinary practice management software, especially Avimark, preferred Exceptional verbal and written communication skills Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations Strong organizational and time management skills Experience scheduling appointments and coordinating calendars preferred Ability to accurately process payments and maintain financial records Ability to remain calm, professional and solution-oriented during busy periods Why choose Animal Hospital of East Davie? Animal Hospital of East Davie is a 3-doctor small animal and pocket pet practice in Advance, NC founded in 2004 and built over 20 years into a full-service hospital offering general medicine, urgent care, soft tissue surgery, canine reproduction, dentistry, diagnostics, and full boarding and grooming through the Davie Dog House. Fear Free certified, well-equipped, and driven by a team that has been together for years and genuinely likes each other this is the kind of clinic where clients know the staff by name and staff actually stay. We're heading into our most exciting chapter yet: a brand-new 9,000 sq ft facility is breaking ground in 2026 right on our current property. It's the right time to join a practice that's growing with intention, in one of North Carolina's fastest-growing communities just outside Winston-Salem. Set schedules, time-and-a-half Saturdays, 50% insurance contribution, and a drama-free culture that takes as much pride in how we treat each other as how we treat our patients. Ready to join a team that's been building something special for 20 years and is just getting started? Apply today!