ANALYST II

Job Description and Duties

Telework is available for this position; however, changes to the telework program are at the Agency’s discretion. Remote-centered employees may be required to report in person to one of the agency's multiple reporting locations, as determined by management, and may be required to utilize a shared workspace or “hotel” when working in the office. The successful candidate must  reside in California upon appointment.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

Under the direction of the Supervisor I, the Analyst II in the Enforcement Division will serve as the lead complaints analyst and primary point of contact for the Complaints Unit; perform administrative and procedural tasks in connection with processing consumer complaints, including prepare reports; maintain internal tracking systems and track complaints and responses, intake and process consumer complaints, and send responses to consumers. The incumbent will also support the Enforcement Division’s attorneys in their efforts to carry out case investigations and administrative actions.

CPPA is an E-Verify employer. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information click here: 

The headquarters for this position may be:

San Francisco – One Sansome Street, Suite 600, San Francisco, CA 94104

Los Angeles – 320 West Fourth Street, Suite 860, Los Angeles, CA 90013

Sacramento – 400 R Street, Ste. 350, Sacramento, CA 95811

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Employment History on the STD 678 (State Application) must be complete and include employment dates, accurate hours per week, total time worked, duties and responsibilities performed and contact names and phone numbers of supervisors. License and Certification numbers included on the STD 678 must include issue date and expiration date. Failure to indicate issue and expiration dates will result in disqualification. Resumes or other documents cannot substitute the STD 678 (State Application). Applicants who fail to submit a completed STD 678 (State Application) may be disqualified. Only the most qualified candidates will be invited to an interview.

Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must obtain and submit verification of US course/degree equivalency. Foreign education credential evaluation services can be found at

Individuals who are new to state service must have list eligibility in order to gain employment with any state agency. Click here to learn more about examinations administered by DGS and examinations available online .  

The State of California is an eligible employer for the purposes of the federal Public Service Loan Forgiveness (PSLR) program. To learn more, .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/19/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Privacy Protection Agency

OHR - MAILING

Attn: Classification and Pay

PO Box 989052

West Sacramento , CA 95798

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Privacy Protection Agency

OHR - DROP OFF

Classification and Pay

707 3rd Street, Lobby

West Sacramento , CA 95605

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - REQUIRED– Statement of Qualifications. Please see the Statement of Qualifications section on the job advertisement for details and instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

There are many benefits to joining our team!The State of California has a generous benefits package, some benefits include:

• Medical Benefits, including health, dental, and vision insurance
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401(k), 457)
• Commute Program
• Employee Wellness Program
• Employee Assistance Program
• Medical/Dependent Care Reimbursement Accounts

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Rhonda Riley
View phone number on calcareers.ca.gov
View email address on calcareers.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Main line
View phone number on calcareers.ca.gov
View email address on calcareers.ca.gov

California Relay Service: View phone number on calcareers.ca.gov (TTY), View phone number on calcareers.ca.gov (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Reporting Location:
California Privacy Protection Agency
The headquarters for this position may be:
San Francisco – One Sansome Street, Suite 600, San Francisco, CA 94104
Los Angeles – 320 West Fourth Street, Suite 860, Los Angeles, CA 90013
Sacramento – 400 R Street, Ste. 350, Sacramento, CA 95811

Please specify RPA 30672 and JC 520745 on your state application.

Examination Information:
Those interested in obtaining employment with any state agency must apply and compete in the state’s merit-based recruitment and hiring process. To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: 

Successful examination applicants are placed on a hiring eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareers account for specific list eligibility expiration dates and/or to re-take the examination when necessary.

For questions regarding the examination process, please contact the DGS Examinations Unit at  View email address on calcareers.ca.gov .